Any questions?
- Contact customer support: 877 526 3959
- Click here to request a call back
- Opening Hours: Mon-Thurs 9am-5:30pm / Fri 9am-5pm GMT
Looking for something in particular? Follow our handy quick links below. Or, if you’ve got a pressing question, please try and find the answer here before contacting our friendly Customer Support Team…
Quick Links
5 Common Customer Queries
- I haven’t received my confirmation email with log in details
No worries! Often, these confirmation emails get stuck in your junk or spam folders, so try looking here first. Another possibility is that your email address may not be correct on our system. If you’ve checked your junk mail and still can’t see your email, please call us on the number below.
- I have a problem viewing my e-certificate / I haven’t received my e-certificate
If you’ve received your email to download your e-certificate but you’re having problems viewing it, here are some things that may be the issue:
- Type your details in rather than copy and pasting them in to the boxes.
- You’ll need an up-to-date version of a PDF viewer to access your e-certificate – to download your free version of Adobe Reader click here.
- You’ll need to put your candidate number in before your date of birth otherwise it won’t allow you to enter your date of birth.
- You can print your e-certificate if you’d like – by downloading it and printing as normal; however, please note it won’t be of the same quality as our professionally printed certificates.
If you haven’t received your e-certificate email but you were expecting to…
If you purchased your course before 21st August 2018:
- E-certificates are sent out within 7 days of successfully completing your qualification – this is because they need to be verified by our regulators before sending.
- Make sure you’re checking the correct email address that you supplied us – this will be the same email as your course log in.
- Sometimes, these emails get stuck in your junk or spam folders, so try looking here too.
If you purchased your course after 21st August 2018:
- You will only receive an e-certifcate after you have completed the full amount of hours in your combined course.
- If you have completed the 120 hour course, and want a certificate for that before you have completed any other courses, you can do this but there is an admin fee to pay. If you do chose to do have separate certificates, this means all of your certificates will be separate, and you will not be able to get a combined hour certificate.
- I’m going to need more time to complete my course, do I need to extend it before it expires?
You can extend your course either before or after it expires and all your work will be stored in your account ready for you to continue. You do not need to purchase your extension before the course expires as you can do this at any time.
We do recommend that you try to continue working through your course as soon as possible so that you can remember everything you have learnt.
If you would like to buy an extension, please call us.
- I’ve purchased a course bundle (e.g. 300 Hour Course), how do I get started?
- In your confirmation email, you’ll have the links to each individual course.
- We suggest you start by activating the 120 Hour Course as this gives you a good foundation into teaching English as a whole and then work through in order.
- Only activate one course at a time, giving yourself enough time to complete each course before moving onto the next one.
- When you log in, you’ll need to select the 120 Hour Course (or whichever course you’re working on) from the drop down menu.
- I want to print off my course
- You can only print the parts of the course that you currently have access to. For instance, if you’re working in module 2, you can print the introduction, module 1 and module 2 but not module 3.
- To print, you need to go into the module, then into any chapter, and there will be two options on the left-hand side – one says “Print Chapter” and one says “Print Book”. To print the page alone, click “Print Chapter” or to print the whole chapter, click “Print Book”.
- FYI – the course is designed to be completed online, so this is how it works best, and not everything will print, such as the click to reveal activities.
- If your course has expired, you won’t be able to access it unless you purchase the ‘Read Only Course’ which gives your a year’s worth of read-only access. You can purchase this here. You’ll just need to select ‘extras’ from the top bar and then ‘Ready Only Course’.
More Customer Queries
- What time will my weekend TEFL Course run?
If you’re enrolled onto a Combined TEFL Course, the weekend element of your TEFL Course will take place at the following times.
For all locations (except Johannesburg and New York):
- Saturday & Sunday timetable is 9am-6pm
New York times:
- Saturday & Sunday timetable is 9.30am-6.30pm
Johannesburg times:
- Saturday & Sunday timetable is 8.30am-5.30pm
- I’ve just purchased a course; how do I get started?
Great! Good to have you on board. We’ve sent an email to you with the details on how to activate and log in to your new course. This also includes your password so make sure you don’t delete it! If you can’t see the email in your inbox, try checking your junk / spam folder as they can sometimes filter into there.
If you still can’t see the email, please call us on the number below to check that we’ve got the correct details for you.
If you’ve bought a combined course with multiple modules, such as 180 hours, 200 hours, 300 hours, 320 hours, you will receive an email with multiple links. Please start the 120 hour course first, but then after you can do the others in any order you would like. Please only activate one course at once.
- I’ve just activated my course but I’m seeing this message: “Sorry but you do not currently have permission to do that”
A simple one – log out and back in again!
- What training do I need to complete before
- Do I need to complete my Online Course before taking part in my Classroom Course?
No, it doesn’t matter what stage you are at in your Online Course when you take the Classroom Course. You could even take the Classroom Course before you’ve started your work online and you won’t be expected to know anything.
- I want to order a printed certificate / I have a question about printed certificates
- To purchase a printed certificate, click here and select the ‘Printed Certificate’ option.
- On this page, you’ll find how much it costs to get a certificate printed, you’ll also be able to select which course/s you want a certificate printed for and where you would like it to be delivered.
- If you have completed a course bundle – e.g. the 200 Hour Combined Course – you can choose to order all of the certificates involved and your discount will be applied at the checkout.
- You can order a printed certificate any time from starting your course onwards, even if your course has expired.
- Please note, if you order a certificate before you’ve completed your course, it won’t be dispatched until you’ve successfully completed your course.
- If you purchased the course after 21st August 2018, and bought a combined course then you will have one certificate with all the modules studied listed. You can only receive this after completing the entire amount of hours.
- If you purchased a course before 21st August 2018, you will receive separate certificates for each course completed.
- I’m going to need more time to complete my course, do I need to extend it before it expires?
You can extend your course either before or after it expires and all your work will be stored in your account ready for you to start again. You do not need to purchase your extension before the course expires as you can do this at any time.
We do recommend that you try to continue working through your course as soon as possible so that you can remember everything you have learnt.
- I’ve submitted my lesson plan but my course has expired, will it still be graded?
Yes! Our tutors will grade your submission within 7 days (or 48 hours if you have purchased Express Marking) even if your course has expired. They will then email you with confirmation of whether or not you’ve passed the course.
If you need to resubmit for any reason, then you will need to purchase an extension to do this.
- How do I purchase Express Marking?
You can purchase Express Marking by clicking here or calling us on the number below. Purchasing this means that your lesson plan and essay will be graded and you’ll receive feedback within 48 hours.
- If my course is expired but I need to resubmit my work, do I need to pay for an extension?
In short, yes! The only way for you to regain access to your course is to extend it.
Extend your course here.
- I’ve purchased a course bundle (180, 200, 300 or 320 Hour Courses) – which courses are included in these?
The 180 Hour Online TEFL Course includes:
- 120 Hour Online TEFL Course (advisable to complete first)
- 30 Hour Advanced Grammar Course
- 30 Hour Teaching Young Learners Course
The 200 Hour Combined TEFL Course includes:
- 120 Hour Online TEFL Course (advisable to complete first)
- 30 Hour Advanced Grammar Course
- 30 Hour Teaching Young Learners Course
- 20 Hour Classroom Course
300 Hour Online TEFL Course includes:
- 120 Hour Online TEFL Course (advisable to complete first)
- 30 Hour Advanced Grammar Course
- 30 Hour Teaching Young Learners Course
- 30 Hour Teaching One-to-one Course
- 30 Hour Lesson Planning Course
- 60 Hour Teaching Business English Course
320 Hour Combined TEFL Course includes:
- 120 Hour Online TEFL Course (advisable to complete first)
- 30 Hour Advanced Grammar Course
- 30 hour Teaching Young Learners Course
- 30 Hour Teaching One-to-one Course
- 30 Hour Lesson Planning Course
- 60 Hour Teaching Business English Course
- 20 Hour Classroom Course
- Can I take ideas from elsewhere for my lesson plan and essay?
- Sorry, no. All of your ideas need to be your own.
- Obviously, you can take inspiration from other sources but your work must be original.
- However, you can use flash cards and other resources from elsewhere to support your plans and essay.
- If you’ve used a YouTube video in your lesson plan, give the link in your essay for your tutor to access.
- I’ve used flash cards in my lesson plan, do I need to submit them all?
Just a sample is enough – plus there’s a 5 MB / 10 files limit on uploads when you come to submit your work.
- How long do I have to complete my course?
Please note, your time won’t start until you’ve clicked on the activation link in your confirmation email.
- For your 120 Hour Online TEFL Course, you have 70 days / 10 weeks.
- For 60 hour courses, e.g. Teaching Business English – you get 35 days / 5 weeks.
- For 30 hour courses, e.g. Teaching Young Learners – you get 21 days / 3 weeks.
- I’ve completed my lesson plan but I haven’t received my feedback
This takes up to 7 days to receive (or 48 hours with Express Marking) as long as you’ve completed both your end-of-course test and lesson plan. If you’ve submitted your lesson plan but not completed your end-of-course test, your work will not be graded. You will need to log in and complete your end-of-course test and your lesson plan will be submitted automatically.
- I’ve completed my end-of-course test but I haven’t received feedback / I’m not sure what to do next
We will email you to confirm whether you have passed or failed your end-of-course test shortly after you submit it. If you receive an email to confirm you’ve passed, please move on to submitting your lesson plan and essay.
If you receive an email letting you know you haven’t passed, you can have another attempt straight away (you’ll get a maximum of 3 attempts in total). Or, if you need extra support before retaking the test, please contact our in-house tutors on the number below for assistance.
- My course completion bar isn’t at 100%, does that mean I haven’t completed it?
The course completion bar only shows how much of the course you have viewed and since there are multiple optional resources within the course, yours could show as being below 100% even after you have completed the course. This won’t affect your grade or your certificate in any way. If it is not at 100%, it may just be that you have missed one of the small green quizzes in the course, but don’t worry! You don’t need to have it at 100% to pass.
- I need to change the name and / or email address on my course / I’ve purchased a course for someone else
It is possible for you to log into your course without clicking on the activation link and then you can change the name on the course. However, only our Customer Support Team can update your email address / username as this is what creates the password on your account. Therefore, it’s best to call us to update your details on the number below.
If you need to update your full name and date of birth for your certificate, there is the option to do this in the Course Assessment section of the course.
- Can I access my course after I have completed it?
If you have finished the course and would like to access the content, you can purchase a year of read-only access here. You’ll need to select ‘extras’ on the top bar and then ‘Read Only Course’.
- I need to get my TEFL certificate legalised/notarised
The requirements for certificate legalisation vary from country to country and sometimes this can be arranged in your home country or when you arrive in your destination country. You will need to check this with your local embassy.
Please also check with your TEFL employer about the requirements in your case as they may have a preferred process for you to follow.
As we are a UK organisation, you may find that you are asked to get your TEFL certificate legalised in the UK regardless of where you come from. If this is the case then we recommend using Hague Apostille who can legalise certificates for a reduced rate for i-to-i TEFL customers, all you need to do is quote “i-to-i” when you first contact them.
Hague Apostille will be able to legalise your eCertificate if that is accepted by your employer/the country you are going to.
If you need to legalise a hard copy certificate, you can potentially save on courier costs by getting your certificate delivered directly to Hague Apostille and then you can arrange for them to send it on to you once it has been legalised. Just select the UK delivery option at the checkout when you order your Printed Certificate.
- What are the course requirements?
By starting an i-to-i TEFL Course, you need to meet the following requirements:
- You have an awareness of the basic concepts of language teaching
- You have a native level of English speaking and the ability to read and understand English language materials
- You have an ability to take advice from both tutors and peers, and the capability to improve as a result
- Do I qualify for the course?
You must have a sufficient level of English language in order to enrol on an i-to-i TEFL Course. Non-native English
speakers who want to teach English as a foreign language (TEFL) must have a minimum English language level equivalent
to C1 on the Common European Framework of Reference for Languages (CEFR).If, at any point during the course, a tutor feels that your English language ability is insufficient, your case will be forwarded to our Director of Studies. If both the tutor and Director of Studies believe your English language skills are insufficient to competently teach EFL, we reserve the right to fail you.
If you’re unsure whether your English is at the required level, you should contact the i-to-i office to discuss
requirements with a member of staff before purchasing a course. - What's included in the practical classroom course?
You’ll have 2 days of face-to-face teacher training with one of our excellent tutors.
Transport to or from the course venue and accommodation is not included in the price of the Practical TEFL Course. Also, in most cases, refreshments such as tea or coffee are provided during the course but all food and other related costs are not included.
Please note that there’s no right to cancellation where the Practical TEFL Course begins within 15 days,
starting from the date of the Confirmation Invoice. - What do I do if I need to change my practical course?
- If you want to change the date or location of your Practical TEFL Course during the “Cooling-Off Period”, this is free of charge. This stands unless your Practical TEFL Course is 15 days or less before the start date of the Course (inclusive) – if this is the case, you won’t be entitled to any refund for non-attendance at the course.
- If you want to change the date or location of your Practical TEFL Course after the “Cooling-Off Period” but more than 30 days before the start of your Course, you’ll be charged an admin fee of: £29.95 / €39.95 / US$79.95 / CA$79.95 / AU$79.95 / NZ$79.95 / ZAR799.95
- If you wish to change the date or location of your Practical TEFL Course after the “Cooling-Off Period” finished but between 30 and 16 days before the start date of the Course (inclusive), you’ll be charged an admin fee of: £74.95 / €89.95 / US$199.95 / CA$199.95 / AU$199.95 / NZ$199.95 / ZAR1999.95
- If a genuine emergency* prevents you from attending your course then, subject to our discretion and subject to availability, you may be able to re-schedule your course for an admin fee of: £74.95 / €89.95 / US$199.95 / CA$199.95 / AU$199.95 / NZ$199.95 / ZAR1999.95
* This includes personal illness, which prevents you being able to participate. Providing you let us know no later than 48 hours after the Course takes place and provided that such illness, and subsequent notification, is supported by a letter from your General Practitioner on headed paper of the relevant surgery/medical practice confirming your inability to attend the course during its scheduled dates for reason of personal illness. The only other emergency is the loss of an immediate family member (being a child, spouse, parent or sibling) within the 14 days preceding the course date.
Other notes
- You must arrive at your Practical TEFL Course at least 15 minutes prior to the start of your course for each day of the course so that you are ready to commence the course at the specified start time.
- As part of the criteria to pass the course, you must complete a specified number of hours of classroom tuition. If you do not complete such specified hours, you will fail the course. This is the case except in the event of a genuine emergency*, if you do not attend any day of your course, or you miss more than a combined total of 30 minutes of your course across both days, you may fail the course and will not be entitled to any refund or transfer to another course.
- You can only make a maximum of 3 changes to your course date or location and changing your course is subject to availability.
- If you cancel your place on a course at any time after expiry of the “Cooling-Off Period”, you won’t be entitled to a refund, except in exceptional circumstances as set out above, at the sole discretion of us. In such circumstances where a refund is given, an admin fee may be levied.