Any questions? Any questions?

Great! Good to have you on board. We’ve sent an email to you with the details on how to activate and log in to your new course. This also includes your password so make sure you don’t delete it! If you can’t see the email in your inbox, try checking your junk / spam folder as they can sometimes filter into there.

If you still can’t see the email, please call us on the number below to check that we’ve got the correct details for you.

If you’ve bought a combined course with multiple modules, such as 180 hours, 200 hours, 300 hours, 320 hours, you will receive an email with multiple links. Please start the 120 hour course first, but then after you can do the others in any order you would like. Please only activate one course at once.

Great! Good to have you on board. You’ll receive an email from our Customer Team within 2 working days of your order. This email will include the details on how to activate and log in to your new course. This also includes your password so make sure you don’t delete it! If you can’t see the email in your inbox, try checking your junk / spam folder as they can sometimes filter into there.

If you still can’t see the email, please call us on the number below to check that we’ve got the correct details for you.

If you’re doing a Level 3 Course…

• In your confirmation email, you’ll have the links to each individual course.
• We suggest you start by activating the 120 Hour Course as this gives you a good foundation into teaching English as a whole and then work through in order.
• Only activate one course at a time, giving yourself enough time to complete each course before moving onto the next one.
• When you log in to your Level 3 Course, you’ll need to select the 120 Hour Course (or whichever course you’re working on) from the drop down menu.

If you’re doing a Level 5 Course…

• You must complete your 180 Hour Course

Level 3 Courses 

The 180 Hour Online TEFL Course includes:

• 120 Hour Online TEFL Course (advisable to complete first)
• 30 Hour Advanced Grammar Course
• 30 Hour Teaching Young Learners Course

The 200 Hour Combined TEFL Course includes:

• 120 Hour Online TEFL Course (advisable to complete first)
• 30 Hour Advanced Grammar Course
• 30 Hour Teaching Young Learners Course
• 20 Hour Classroom Course

300 Hour Online TEFL Course includes:

• 120 Hour Online TEFL Course (advisable to complete first)
• 30 Hour Advanced Grammar Course
• 30 Hour Teaching Young Learners Course
• 30 Hour Teaching One-to-one Course
• 30 Hour Lesson Planning Course
• 60 Hour Teaching Business English Course

320 Hour Combined TEFL Course includes:

• 120 Hour Online TEFL Course (advisable to complete first)
• 30 Hour Advanced Grammar Course
• 30 hour Teaching Young Learners Course
• 30 Hour Teaching One-to-one Course
• 30 Hour Lesson Planning Course
• 60 Hour Teaching Business English Course
• 20 Hour Classroom Course

Level 5 Courses

200 Hour Combined TEFL Course includes

• 180 Hour Online TEFL Course
• 20 Hour Classroom Course

260 Hour Combined TEFL Course includes

• 180 Hour Online TEFL Course
• 60 Hour Teaching One-to-One & Online Course
• 20 Hour Classroom Course

320 Hour Combined TEFL Diploma includes

• 180 Hour Online TEFL Course
• 60 Hour Teaching One-to-One & Online Course
• 60 Hour Teaching Business English
• 20 Hour Classroom Course

No worries! Often, these confirmation emails get stuck in your junk or spam folders, so try looking here first. Another possibility is that your email address may not be correct on our system. If you’ve checked your junk mail and still can’t see your email, please call us on the number below.

The requirements for certificate legalisation vary from country to country and sometimes this can be arranged in your home country or when you arrive in your destination country. You will need to check this with your local embassy.

Please also check with your TEFL employer about the requirements in your case as they may have a preferred process for you to follow.

As we are a UK organisation, you may find that you are asked to get your TEFL certificate legalised in the UK regardless of where you come from. If this is the case then we recommend using Vital Consular who can legalise certificates for a reduced rate for i-to-i TEFL customers, all you need to do is quote “i-to-i” when you first contact them.

Vital Consular will be able to legalise your eCertificate if that is accepted by your employer/the country you are going to.

If you need to legalise a hard copy certificate, you can potentially save on courier costs by getting your certificate delivered directly to Vital Consular and then you can arrange for them to send it on to you once it has been legalised. Just select the UK delivery option at the checkout when you order your Printed Certificate.

Level 3 information

Please note, your time won’t start until you’ve clicked on the activation link in your confirmation email.

• For your 120 Hour Online TEFL Course, you have 70 days / 10 weeks.
• For 60 hour courses, e.g. Teaching Business English – you get 35 days / 5 weeks.
• For 30 hour courses, e.g. Teaching Young Learners – you get 21 days / 3 weeks.

Level 5 information

Please note, your time will start from the day you get your log in details; please contact our Customer Team if you’d like to delay your start date.

• For your 180 Hour Online TEFL Course – you have 6 months.
• For Teaching Business English and Teaching One-to-One & Online – you have 35 days for each course.

So, this works out as:

• Level 5 180 Hour Online TEFL Course = 180 days
• Level 5 240 Hour Online TEFL Course = 215 days
• Level 5 300 Hour Online TEFL Diploma = 250 days

The Combined Level 5 Courses have the same timeframes but with an added 20 hours for the weekend classroom training.

• If you want to change the date or location of your Practical TEFL Course during the “Cooling-Off Period”, this is free of charge. This stands unless your Practical TEFL Course is 15 days or less before the start date of the Course (inclusive) – if this is the case, you won’t be entitled to any refund for non-attendance at the course.
• If you want to change the date or location of your Practical TEFL Course after the “Cooling-Off Period” but more than 30 days before the start of your Course, you’ll be charged an admin fee of: £29.95 / €39.95 / US$79.95 / CA$79.95 / AU$79.95 / NZ$79.95 / ZAR799.95
• If you wish to change the date or location of your Practical TEFL Course after the “Cooling-Off Period” finished but between 30 and 16 days before the start date of the Course (inclusive), you’ll be charged an admin fee of: £74.95 / €89.95 / US$199.95 / CA$199.95 / AU$199.95 / NZ$199.95 / ZAR1999.95
• If a genuine emergency* prevents you from attending your course then, subject to our discretion and subject to availability, you may be able to re-schedule your course for an admin fee of: £74.95 / €89.95 / US$199.95 / CA$199.95 / AU$199.95 / NZ$199.95 / ZAR1999.95

* This includes personal illness, which prevents you being able to participate. Providing you let us know no later than 48 hours after the Course takes place and provided that such illness, and subsequent notification, is supported by a letter from your General Practitioner on headed paper of the relevant surgery/medical practice confirming your inability to attend the course during its scheduled dates for reason of personal illness. The only other emergency is the loss of an immediate family member (being a child, spouse, parent or sibling) within the 14 days preceding the course date.

Other notes

• You must arrive at your Practical TEFL Course at least 15 minutes prior to the start of your course for each day of the course so that you are ready to commence the course at the specified start time.
• As part of the criteria to pass the course, you must complete a specified number of hours of classroom tuition. If you do not complete such specified hours, you will fail the course. This is the case except in the event of a genuine emergency*, if you do not attend any day of your course, or you miss more than a combined total of 30 minutes of your course across both days, you may fail the course and will not be entitled to any refund or transfer to another course.
• You can only make a maximum of 3 changes to your course date or location and changing your course is subject to availability.
• If you cancel your place on a course at any time after expiry of the “Cooling-Off Period”, you won’t be entitled to a refund, except in exceptional circumstances as set out above, at the sole discretion of us. In such circumstances where a refund is given, an admin fee may be levied.

No, it doesn’t matter what stage you are at in your Online Course when you take the Classroom Course. You could even take the Classroom Course before you’ve started your work online and you won’t be expected to know anything.

If you’re enrolled onto a Combined TEFL Course, the weekend element of your TEFL Course will take place at the following times.

For all locations (except Johannesburg and New York):

• Saturday & Sunday timetable is 9am-6pm

 New York times:

• Saturday & Sunday timetable is 9.30am-6.30pm

Johannesburg times:

• Saturday & Sunday timetable is 8.30am-5.30pm

You’ll have 2 days of face-to-face teacher training with one of our excellent tutors.

Transport to or from the course venue and accommodation is not included in the price of the Practical TEFL Course. Also, in most cases, refreshments such as tea or coffee are provided during the course but all food and other related costs are not included.

Please note that there’s no right to cancellation where the Practical TEFL Course begins within 15 days,
starting from the date of the Confirmation Invoice.

A simple one – log out and back in again!

Please note: You should ideally complete your course online as there are many features that you’ll miss when it’s on paper. However, if you’d prefer a printed copy, please find instructions below.

Level 3 Course instructions

• You can only print the parts of the course that you currently have access to. For instance, if you’re working in module 2, you can print the introduction, module 1 and module 2 but not module 3.
• To print, you need to go into the module, then into any chapter, and there will be two options on the left-hand side – one says “Print Chapter” and one says “Print Book”. To print the page alone, click “Print Chapter” or to print the whole chapter, click “Print Book”.
• FYI – the course is designed to be completed online, so this is how it works best, and not everything will print, such as the click to reveal activities.
• If your course has expired, you won’t be able to access it unless you purchase the ‘Read Only Course’ which gives your a year’s worth of read-only access. You can purchase this here. You’ll just need to select ‘extras’ from the top bar and then ‘Ready Only Course’.

Level 5 Course instructions

• When logged in, click on the cog for the unit or drop down icon.
• Choose “print book” which will print the whole unit.
• If you select “chapter only” this will only print one page.

The course completion icon only shows how much of the course you have viewed and since there are multiple optional resources within the course, yours could show as being below 100% even after you have completed the course. This won’t affect your grade or your certificate in any way. If it is not at 100%, it may just be that you have missed one of the small green quizzes in the course, but don’t worry! You don’t need to have it at 100% to pass.

If you have finished a Level 3 course and would like to access the content, you can purchase a year of read-only access here. You’ll need to select ‘extras’ on the top bar and then ‘Read Only Course’.

Please note, this is currently unavailable for our Level 5 TEFL Courses.

These instructions below are to order a Level 3 certificate. If you’re wanting a Level 5 certificate, please contact our Customer Support team on the number below.

• To purchase a printed certificate, click here and select the ‘Printed Certificate’ option.
• On this page, you’ll find how much it costs to get a certificate printed, you’ll also be able to select which course/s you want a certificate printed for and where you would like it to be delivered.
• If you have completed a course bundle – e.g. the 200 Hour Combined Course – you can choose to order all of the certificates involved and your discount will be applied at the checkout.
• You can order a printed certificate any time from starting your course onwards, even if your course has expired.
• Please note, if you order a certificate before you’ve completed your course, it won’t be dispatched until you’ve successfully completed your course.
• If you purchased the course after 21^st August 2018, and bought a combined course then you will have one certificate with all the modules studied listed. You can only receive this after completing the entire amount of hours.
• If you purchased a course before 21^st August 2018, you will receive separate certificates for each course completed.

If you’ve received your email to download your e-certificate but you’re having problems viewing it, here are some things that may be the issue:

• Type your details in rather than copy and pasting them in to the boxes.
• You’ll need an up-to-date version of a PDF viewer to access your e-certificate – to download your free version of Adobe Reader click here.
• You’ll need to put your candidate number in before your date of birth otherwise it won’t allow you to enter your date of birth.
• You can print your e-certificate if you’d like – by downloading it and printing as normal; however, please note it won’t be of the same quality as our professionally printed certificates.

If you haven’t received your e-certificate email but you were expecting to…

If you purchased your course before 21^st August 2018:

• E-certificates are sent out within 7 days of successfully completing your qualification – this is because they need to be verified by our regulators before sending.
• Make sure you’re checking the correct email address that you supplied us – this will be the same email as your course log in.
• Sometimes, these emails get stuck in your junk or spam folders, so try looking here too.

If you purchased your course after 21^st August 2018:

• You will only receive an e-certifcate after you have completed the full amount of hours in your combined course.
• If you have completed the 120 hour course, and want a certificate for that before you have completed any other courses, you can do this but there is an admin fee to pay. If you do chose to do have separate certificates, this means all of your certificates will be separate, and you will not be able to get a combined hour certificate.

The requirements for certificate legalisation vary from country to country and sometimes this can be arranged in your home country or when you arrive in your destination country. You will need to check this with your local embassy.
Please also check with your TEFL employer about the requirements in your case as they may have a preferred process for you to follow.
As we are a UK organisation, you may find that you are asked to get your TEFL certificate legalised in the UK regardless of where you come from. If this is the case then we recommend using Vital Consular who can legalise certificates for a reduced rate for i-to-i TEFL customers, all you need to do is quote “i-to-i” when you first contact them.
Vital Consular will be able to legalise your eCertificate if that is accepted by your employer/the country you are going to.
If you need to legalise a hard copy certificate, you can potentially save on courier costs by getting your certificate delivered directly to Vital Consular and then you can arrange for them to send it on to you once it has been legalised. Just select the UK delivery option at the checkout when you order your Printed Certificate.

You can extend your course either before or after it expires and all your work will be stored in your account ready for you to continue. You do not need to purchase your extension before the course expires as you can do this at any time.

We do recommend that you try to continue working through your course as soon as possible so that you can remember everything you have learnt.

If you would like to buy an extension, please call us.

Yes! Our tutors will grade your submission within 7 days (or 48 hours if you have purchased Express Marking) even if your course has expired. They will then email you with confirmation of whether or not you’ve passed the course.

If you need to resubmit for any reason, then you will need to purchase an extension to do this.

You can purchase Express Marking by clicking here or calling us on the number below. Purchasing this means that your lesson plan and essay will be graded and you’ll receive feedback within 48 hours.

In short, yes! The only way for you to regain access to your course is to extend it.

Extend your course here.

• Sorry, no. All of your ideas need to be your own.
• Obviously, you can take inspiration from other sources but your work must be original.
• However, you can use flash cards and other resources from elsewhere to support your plans and essay.
• If you’ve used a YouTube video in your lesson plan, give the link in your essay for your tutor to access.

Just a sample is enough – plus there’s a 5 MB / 10 files limit on uploads when you come to submit your work.

This takes up to 7 days to receive (or 48 hours with Express Marking) as long as you’ve completed both your end-of-course test and lesson plan. If you’ve submitted your lesson plan but not completed your end-of-course test, your work will not be graded. You will need to log in and complete your end-of-course test and your lesson plan will be submitted automatically.

We will email you to confirm whether you have passed or failed your Level 3 end-of-course test shortly after you submit it. If you receive an email to confirm you’ve passed, please move on to submitting your lesson plan and essay.

If you receive an email letting you know you haven’t passed, you can have another attempt straight away (you’ll get a maximum of 3 attempts in total). Or, if you need extra support before retaking the test, please contact our in-house tutors on the number below for assistance.

An i-to-i Level 5 TEFL Course offers more comprehensive training than our Level 3 Courses. This means the Level 5 assessments are more challenging, and a native level of English is usually required.

If you aren’t a native English speaker we recommend you take a Level 3 Course; however, if your English is very advanced and you have a C1 ability or above, you may be able to pass the Level 5 Course.

If, at any point during the course, a tutor feels that your English language ability is insufficient, your case will be forwarded to our Director of Studies. If both the tutor and Director of Studies believe your English language skills are insufficient to competently teach EFL, we reserve the right to fail you.

If you’re unsure whether your English is at the required level, you should contact the i-to-i office to discuss
requirements with a member of staff before purchasing a course.

As well as being a native English speaker, you’ll also need:

• An awareness of the basic concepts of language teaching
• An ability to take advice from both tutors and peers, and the capability to improve as a result

By starting an i-to-i Level 3 TEFL Course, you need to meet the following requirements:

• You have an awareness of the basic concepts of language teaching
• You have a native level of English speaking and the ability to read and understand English language materials
• You have an ability to take advice from both tutors and peers, and the capability to improve as a result

You must have a sufficient level of English language in order to enrol on an i-to-i TEFL Course. Non-native English
speakers who want to teach English as a foreign language (TEFL) must have a minimum English language level equivalent
to C1 on the Common European Framework of Reference for Languages (CEFR).

If, at any point during the course, a tutor feels that your English language ability is insufficient, your case will be forwarded to our Director of Studies. If both the tutor and Director of Studies believe your English language skills are insufficient to competently teach EFL, we reserve the right to fail you.

If you’re unsure whether your English is at the required level, you should contact the i-to-i office to discuss
requirements with a member of staff before purchasing a course.

You do not need to sit any exams for the Level 5 TEFL Diploma. However, you will need to sit an online End of Unit Test after you complete each unit of the course. You will also need to submit and pass five written assignments in order to achieve your qualification.

In order to achieve your qualification, you need to submit and pass five written assignments:

Assignment 1: Vocabulary Grammar Plan ­– Completed after TEFL Foundations, Unit 5

Assignment 2: Grammar Lesson Plan – Completed after TEFL Foundations, Unit 8

Assignment 3: Skills Lesson Plan – Completed after TEFL Foundations, Unit 10

Assignment 4: Syllabus Submission – Completed after One-to-One & Online Teaching, Unit 10

Assignment 5: Business English Lesson Plan – Completed after Business English, Unit 10

Each of these assignments has been specifically designed to measure whether you have gained the relevant skills and knowledge you need to meet the course objectives and, ultimately, teach English effectively. You need to pass all of these assignments in order to achieve your qualification.

It is important that to check that you are gaining the knowledge and skills that you need to become an effective TEFL teacher as you progress through the course. At the end of each unit, you will need to sit an online End of Unit Test. The purpose of this test is to confirm that you have understood the material covered in the unit before you move on to a new topic. You need to pass the test in order to move on in the course.

Your test will be marked automatically within the learning platform. You will be given your score immediately after submitting your test.

If you fail an End of Unit Test, you will be prompted to go back over the material in the unit. If there is anything that you do not understand, you can contact the TEFL Support Team for help.

Once you have reviewed the material, you can retake the test. There are no limits on how many times you can take an End of Unit Test. However, you cannot move on to the next unit until you have passed. If you fail three or more times in a row, we recommend that you contact the TEFL Support Team for assistance.

The purpose of the End of Unit Tests is to check that you have understood the points covered in the unit before you move on to the next stage of the course. You need to pass the test in order to move onto the next unit in the course. However, your score is not part of your final grade.

The assignments are integrated into the structure of the course. This means that you will automatically be led to the relevant assignment page on the learning platform when you need to submit an assignment. You can also check when the assignments need to be completed by looking at the Course Schedule.

Each assignment page in the course sets out clear instructions for the specific task you need to complete. This includes information about what you need to do for the task as well as support for completing the task and practical details of how to present and submit your work. You will also find a reminder of our plagiarism and collusion policy as well as details of the criteria that your assessor will use to mark your assignment.

Each assignment provides clear instructions of how to complete the specific task that has been set. This includes a template to submit your work as well as relevant examples and supporting information to ensure that you are clear on what is required.

Before you complete your first assignment, you will be given a downloadable assessment guide. This sets out the criteria that the assessor will use to mark your work, so that you know exactly what is required to pass the assignment. You will find a reminder of the marking criteria included with the information for each subsequent assignment.

If you do not understand any part of the assignment instructions, contact the TEFL Support Team for help.

Yes, you should include relevant supporting materials if these are required for the task. For example, if you are required to develop a lesson plan you might include: pictures to present vocabulary, student worksheets and/or games to use within the lesson. Please note that these are purely examples and you should include materials that are relevant to your assignment.

Your bibliography should set out any resources or sources of information that you have used to help create your submitted work and state where you found this material. This includes any material that you used as the basis for lesson planning or resources, even if you adapted them for your final assignment. You should normally include the author of the original work, the name of the resource and the specific page number or link to the original.

For example, if your lesson resources include a worksheet that you found online, you need to include a link to this in your bibliography. You will find information about how to structure and present your bibliography in the Introduction to the Course.

We are unable to review your assignments before you submit them for assessment. However, you will be given clear information about how to set out your work and what should be included on the relevant assignment pages. You will receive feedback from your assessor on each assignment that you submit.

You submit your assignments through the learning platform. The instructions for each assignment include clear details of how to upload and submit your work.

As part of the submission process, you will need to confirm your identity and state that the work is fully your own, in line with i-to-i’s plagiarism and collusion policy.

It is a requirement of our Awarding Organisation that we confirm the identity of each student, before your certificate is issued. We need you to verify that each piece of assessed work you submit has been completed by you and that the final qualification is given to the correct person.

You can submit a maximum of two files. The assignment template is designed to ensure that you can include all relevant material within one file. However, if for any reason you do need to include additional information, you can upload and submit a second document.

You will receive a message in the learning platform to confirm that your work has been submitted. If you do not receive a confirmation message after submitting your work, contact the TEFL Support Team for assistance.

Your work will be marked by a member of our experienced TEFL assessor team. Each assessor is Delta qualified and has substantial practical knowledge of TEFL teaching.

Each assignment is marked against the criteria set out in the assessment handbook, to ensure that students receive consistent grades. In addition, marking is monitored and moderated by both the Internal Verifier and the external Awarding Organisation. This includes regular sampling of marking, to ensure that grades are being applied consistently and fairly.

Within seven days of submitting an assignment for marking, you will receive an email from the assessor setting out whether or not you have passed the assignment and giving you feedback on your work.

If you do not pass an assignment on your first attempt, you will receive clear feedback from your assessor about why you failed the task and the steps you can take to improve your work. You should use this feedback to revise and improve your work. You can then resubmit your assignment for marking. You can submit each assignment up to three times.

Contact the TEFL Support Team if you don’t understand the feedback that your assessor has given you or if you feel that you have been given an incomplete assessment. They will discuss the feedback that you have given and help you to understand how it applies to the work that you submitted.

If you believe you have not been assessed fairly, you can appeal. The appeals process is set out in our Appeals Policy and Procedure.

An assignment measures whether you have gained the relevant knowledge and skills to meet the course objectives. If you do not pass an assignment on your first attempt, this means that you have not provided sufficient evidence that you have all of the required skills and / or knowledge at that point.

However, we firmly believe in continuous learning and development. The feedback that you receive should help you to identify how to improve your work and is part of your ongoing learning. You should use this feedback to review and revise your assignment. You can then resubmit your assignment to demonstrate that you are now at the required standard.

You should resubmit your assignment through the learning platform. You should use exactly the same process to resubmit an assignment as you used to submit your first attempt.

If you still have not passed an assignment after three attempts, your work will be sent to the Academic Support Team for review. The team will identify why your work is not currently meeting the required assessment standards and will help you to gain the additional skills that you need. You will then be given one final attempt to pass the assessment. If you are not successful at this point, you will fail the course.

i-to-i has a formal Appeals Policy and Procedure. This sets out the steps you can take to appeal against an assessor’s decision.