Any questions?

Looking for something in particular? Follow our handy quick links below. Or, if you’ve got a pressing question, please try and find the answer here before contacting our friendly Customer Support Team…

Quick Links

Additional help

  • Level 3 TEFL Courses
    • Q: GETTING STARTED: I’ve just purchased a Level 3 course; how do I get started?

      Great! It’s good to have you on board. We’ve sent you an email with details on how to activate and log into your new course. This also includes your password so make sure you don’t delete it!

      To start your course, click on the activation link in the email, enter your username and password on the login page at  and you’re ready to go.

      To ensure you have enough time to complete all parts of the course, we recommend that you only activate one course at a time and don’t click on any other activation links until you are ready to start that part of the course.

      Please only activate one course at once.

    • Q: GETTING STARTED: Why haven’t I haven’t received my login details?

      Your login details are included in your order confirmation email. If you can’t see the email in your inbox, try checking your junk / spam folder as they can sometimes filter into there.

      If you still can’t find the email, please contact us  to check that we’ve got the correct details for you.

    • Q: GETTING STARTED: Why does my confirmation email include several different activation links?

      Some of our courses include a number of different courses. For example, our 150-hour online TEFL course includes both the core 120-hour TEFL course and a specialist 30-hour module in online TEFL teaching. Your confirmation email will include a separate activation link for each of these course segments.

      When you log in, you can select the particular course that you’re working on from the dropdown menu.

    • Q: GETTING STARTED: Should I activate all of my courses now?

      If you’ve bought a course that has a number of different courses then your confirmation email will include a separate activation link for each.

      Your time on each part of the course starts as soon as you click on the activation link for that element. To ensure you have enough time to complete all parts of the course, we recommend that you only activate one segment of the course at a time and don’t click on any other activation links until you are ready to start that part of the course. If you need any assistance, please contact the Customer Support Team.

    • Q: GETTING STARTED: Does it matter which order I do the different parts of the course in?

      Yes, you should start with the 120-hour course, as this provides you with a solid foundation for TEFL as a whole. Once you have completed this course, you can choose which order you want to do each of the specialist courses in.

      When you log in, you can select the particular course you’re working on from the dropdown menu.

    • Q: GETTING STARTED: How long do I have to complete my course?

      The amount of time you have to complete your training depends on which course you have chosen, as follows:

      • 120-hour online TEFL course: 70 days / 10 weeks
      • 60-hour courses (eg Teaching Business English): 35 days / 5 weeks
      • 30-hour courses (eg Teaching Young Learners): 21 days / 3 weeks.

      Please note, your time starts as soon as you click on the activation link in your confirmation email. If you are doing multiple courses, we strongly recommend that you only activate one course at a time, to ensure you have enough time to complete everything in your course bundle.

      This should give you plenty of time to complete all elements of the course. However, if you need extra time, you can purchase a course extension.

      If you have selected a Combined Course, you will have 20 hours of practical classroom training. You can attend the Practical Classroom Course at any point during your training.

    • Q: GETTING STARTED: Can I change my name / other personal details used for the course?

      Yes! When you first log into your course, you’ll be asked to confirm your details. You will also be asked to check your details are correct prior to submitting your assignment.

      Do bear in mind that the name that you use in the course is the one that will appear on your TEFL certificate. As this is an official document that may be required for job and visa applications, it’s important to make sure that the details you use match those that appear on your passport.

    • Q: GETTING STARTED: Why do you need my date of birth?

      We need your date of birth to confirm your identity. You will need to provide it as security before you can access your final TEFL certificate.

    • Q: GETTING STARTED: Which courses are included in my course bundle?

       

      Your email order confirmation sets out details of which courses are included in the package you’ve bought. You can also check details for each course bundle in the table below.

      140-Hour Combined Course 150-Hour Course 170-Hour Combined course 180-Hour Combined Course 200-Hour Combined Course 300-Hour Combined Course 320-Hour Combined Course
      120-Hour Online TEFL
      20-Hour Grammar Awareness
      30-Hour Teaching English to Young Learners
      30-Hour Teaching One-to-One
      30-Hour Lesson Planning
      60-Hour Business English
      20-Hour Practical Classroom Course
      30-Hour Online Tutor
    • Q: GETTING STARTED: Why do I see the message “Sorry but you do not currently have permission to do that” after I’ve activated my course?

      If you see this message, it usually means the course hasn’t fully loaded after activation – logging out and back in again usually solves the issue! If you still can’t access the course, please contact the Customer Support Team.

    • Q: GETTING STARTED: How is the 120-hour course structured?

      The course starts with an introduction. This sets out the course content and shows you how to work your way through the material. The course is then broken down into a series of individual units, which you work through in turn. Each unit has a relevant blend of written information, film and audio clips, downloadable pdfs and interactive tasks, specifically designed to help you absorb and apply the knowledge you’re covering.

      At the end of each unit, there’s an End of Unit Test. This is an online quiz that checks you’ve understood the material that you’ve just covered. You have to pass this test in order to move onto the next unit – but don’t panic if you fail your first attempt. You can go back and review the material and then take the test again.

      The course ends with an end of course test and tutor-marked assignment. This is the formal assessment for the course. You will be led to the assessment page once you have completed all the course content. Here you will find clear instructions on how to complete and submit the assignment.

    • Q: GETTING STARTED: How do I navigate through the course?

      When you log onto the course, you will see icons for each of the units displayed on the screen plus step-by-step instructions to help you get started.

      The learning platform will guide you through each unit of your course in order, with clickable blue arrows to move onto the next page when you’re ready. Don’t worry about accidentally jumping ahead or missing out sections of the course – you can only access a unit once you’ve successfully completed the previous End of Unit Test.

      You have flexible access to the course, so you can study at your own pace. If you want to check your progress, the icons at the side of your screen show you which units you’ve completed so far and which ones you still have to come.

      At the end of the course, you’ll be guided to the assessment page, which sets out full details of how to complete and submit your assignment for marking. You can find more information about the assessments in the Assessment FAQs.

      If you need support with navigating through the course, contact our Customer Support Team.

    • Q: GETTING STARTED: What are the Level 3 course requirements?

      By starting an i-to-i Level 3 TEFL Course, you need to meet the following requirements:

      You have an awareness of the basic concepts of language teaching
      You have a native level of English speaking and the ability to read and understand English language materials
      You have an ability to take advice from both tutors and peers, and the capability to improve as a result

      You must have a sufficient level of English language in order to enrol on an i-to-i TEFL Course. Non-native English
      speakers who want to teach English as a foreign language (TEFL) must have a minimum English language level equivalent
      to C1 on the Common European Framework of Reference for Languages (CEFR).

      If, at any point during the course, a tutor feels that your English language ability is insufficient, your case will be forwarded to our Director of Studies. If both the tutor and Director of Studies believe your English language skills are insufficient to competently teach EFL, we reserve the right to fail you.

      If you’re unsure whether your English is at the required level, you should contact the i-to-i office to discuss
      requirements with a member of staff before purchasing a course.

    • Q: COMPLETING YOUR COURSE: Why can’t I move on to the next unit of the course?

      In order to move on to the next unit of the course, you need to have completed all the material in the current unit and have successfully passed the End of Unit Test, with a score of at least 80%.

      If you did not achieve 80% in your first attempt, you can review the material in the unit and retake the test, you have unlimited attempts. Once you have successfully passed the End of Unit Test, you should be able to move on to the next unit.

      If you are confident that you have completed all the material and passed the End of Unit Test but still can’t access the next unit, please contact our Customer Support Team.

    • Q: COMPLETING YOUR COURSE: How do I know which parts of the course I have completed?

      As you work your way through the course, you will see ticks appear next to the sections that you have completed.

      If you’re worried about accidentally skipping a section, don’t be! The course is designed to ensure you complete each unit in the correct order. You can’t access a unit until you have completed the one before and successfully passed the End of Unit Test.

    • Q: COMPLETING YOUR COURSE: How do I know what I have left to complete within my combined course?

      If you want to check your progress, log in to the course and then scroll down to click on the ‘Course Progress’ button. This summarises the individual courses within the package you have enrolled on and shows you which ones you have completed and which ones are still left for you to do.

    • Q: COMPLETING YOUR COURSE: How is my online course assessed?

      The online course is assessed in a number of ways:

      • End of Unit Tests: You sit an online test at the end of each unit, to check you have understood the material you’ve just covered before you move on to a new topic. These tests are NOT part of your final mark and you can take each one as many times as you need. However, you must score at least 80% before you can move onto the next unit of the course.
      • End of Course Test: The first part of the formal assessment is an End of Course Test, to check your knowledge of the material you’ve covered throughout the whole course. You must score at least 75% to pass this section of the course assessment. You have up to three attempts to achieve this score.
      • Lesson plan: For the second part of the assessment, you need to create a lesson plan, based on a scenario that is provided. In order to pass this part of the assessment, your plan will need to demonstrate that you can create an appropriate plan that draws on the knowledge and learning that you have covered during the course.
      • Supporting essay: The final part of the assessment is a written essay of between 1,000 to 1,500 words. Using your lesson plan as a basis, your essay should explain why you have chosen to structure the lesson in the way you have presented, how you would deliver the lesson and the reasoning behind any decisions you have made.

      You will complete each part of the formal assessment at the end of your course. The learning platform sets out what is required and guides you through submitting your work, so what you need to do should be really clear.

    • Q: COMPLETING YOUR COURSE: How do I purchase Express Marking?

      If you want you results back super quick, you can purchase Express Marking. This means that you will receive your assessment grading and feedback on your lesson plan and essay within 48 hours. The assessment process and the level of feedback you receive will otherwise be exactly the same.

      You can purchase Express Marketing online or by calling our Customer Support Team.

    • Q: COMPLETING YOUR COURSE: Why does my course completion icon not show 100% when I have completed the course?

      Well done for completing your course!

      The course completion icon shows how much of the course you have viewed. It includes every element within the course, including optional resources and quizzes. If you did not look at all of the optional elements, the icon will show less than 100% even when you have completed the course.

      Don’t worry! This does not affect your final assessment or your certificate in any way. However, you might want to go back and look at the optional resources, to ensure you’ve not missed out on anything that you’d find useful.

    • Q: COMPLETING YOUR COURSE: Can I access my course after I have completed it?

      You will have access to the course for the full amount of time stated in your confirmation email, even if you complete the course more quickly. However, you won’t have ongoing access to the course after this point unless you purchase a course extension.

    • Q: COMPLETING YOUR COURSE: Can I have more time to complete my course?

      If you’re working steadily through the course, you should have more than enough time to complete all the units within the allocated time.

      However, we do know that life can get in the way sometimes! If you have not completed your course within the time allocated, you can buy a course extension , either before or after your current time allocation expires. All your work will be stored in your account ready for you to continue when you are ready.

      You can purchase as many course extensions as you need to complete your training course. However, we do recommend that you don’t leave long gaps between different study sessions, so that you can remember and build on everything that you learnt previously.

    • Q: COMPLETING MY COURSE: My course has expired since I submitted my assignment – will my work still be marked?

      Yes! Our tutors will mark your submission within seven days and email you with your grade and feedback, even if your course has expired in the meantime.

      However, if you need to resubmit any of your work then you will need to purchase a course extension.

    • Q: COMPLETING MY COURSE: My course has expired but I need to resubmit work – do I need to pay for a course extension?

      In short, yes! The only way for you to regain access to your course is to purchase a course extension.

    • Q: END OF UNITS TESTS: Why do I need to sit End of Unit Tests?

      At the end of each unit, you need to pass an online End of Unit Test before you can move on in the course.

      The purpose of the End of Unit tests is to check that you have understood the material covered in the unit before you move on to a new topic. This ensures that you are gaining the knowledge and skills that you need to become an effective TEFL teacher as you progress through the course.

    • Q: END OF UNITS TESTS: How will I find out my End of Unit Test score?

      Each End of Unit Test is marked automatically within the learning platform. You will be given your score immediately after submitting your test and be able to review your answers.

    • Q: END OF UNITS TESTS: What happens if I fail an End of Unit Test?

      If you fail an End of Unit Test, you will be prompted to go back over the material in the unit.

      Once you have reviewed the material, you can retake the test.

      There are no limits on how many times you can take an End of Unit Test. However, you cannot move on to the next unit until you have passed it. If you fail three or more times in a row, we recommend that you contact the Customer Support Team for assistance.

    • Q: END OF UNIT TESTS: Do my End of Unit Test marks count towards my final grade?

      No! The purpose of the End of Unit Tests is to check that you have understood the points covered in a unit before you move on to the next stage of the course. You need to pass the test in order to move onto the next unit in the course. However, your score is not part of your final grade.

    • Q: END OF COURSE TEST: How long will my End of Course Test take to complete?

      On average, we expect you to spend around three hours on your End of Course Test. However, there is not a time limit on the test so you should spend as much time as you need to answer the questions. Make sure you check your responses before submitting your test rather that rushing through.

    • Q: END OF COURSE TEST: Do I have to complete my End of Course Test in one go?

      No! You can leave the test and return to it at a later stage. However, make sure that you only take a break between pages of questions, so the answers are saved. It’s not possible to go back in the test until you reach the end of the test where you submit your answers.

    • Q: END OF COURSE TEST: Can I review my answers for the End of Course Test before I submit it for marking?

      Yes!  You’ll have a chance to review your answers and make any amendments before you submit your test for marking. However, you can’t go backwards in the test so you do need to complete all the questions before you review your answers.

    • Q: END OF COURSE TEST: What happens after I complete my End of Course Test?

      You will receive notification via email within 2 hours if you haven’t passed your end of course test.

      If you don’t receive notification, you should move on to the next part of the assessment, which is your lesson plan and essay.

      If you have not passed the test, you can retake it. You can do this immediately, however we strongly recommend that you spend some time reviewing the course material first to refresh your knowledge. If you need extra support before retaking the test, please contact our Customer Support Team.

    • Q: END OF COURSE TEST: If I don’t pass the End of Course Test, will I get feedback on what I got wrong?

      If you fail the test on your first attempt, you will be sent your score but won’t get any additional feedback. We recommend you review any parts of the course that you were unsure about before retaking the test.

      If you fail the test a second time, our Academic Support Team  can give you advice about the specific areas that you need to focus on before your third attempt.

    • Q: END OF COURSE TEST: How do I re-sit the End of Course Test?

      If you don’t achieve the pass mark on your first attempt, the learning platform will automatically reset so you can take the test again. You will be able to re-sit the test immediately but we strongly recommend that you go back through the course material before making another attempt. You have up to three attempts to pass the test.

    • Q: END OF COURSE TEST: What happens if I don’t pass the End of Course Test after three attempts?

      If you fail the test three times, our Academic Support Team will review your attempts and give you feedback on the specific parts of the course that you need to work on. Once you have spent time reviewing these areas of the course, you will be given one final attempt at the test. If you still do not pass on this final attempt, unfortunately you will not pass the course.

    • Q: ASSESSMENT: How will I know what to do for an assessment?

      When you reach the assessment stage, the learning platform sets out clear instructions for the specific tasks you need to complete. This includes practical details of how to present and submit your work as well supporting information about how to complete the task. You will also find clear criteria of what the assessor will be looking for and a sample lesson plan to give you an idea of what is expected.

    • Q: ASSESSMENT: How can I complete the assignments if I don’t have Word?

      If you don’t have Word, you can complete the assignments using Google Docs. To do this:

      • Download the template from the learning platform
      • Log into Google Docs and upload the template
      • Use the template to complete the assignment in Google Docs, making sure you save your work as a docx
      • Upload the completed assignment into the learning platform and follow the instructions to submit it for marking.
    • Q: ASSESSMENT: Can I use ideas I’ve found online or from other teachers for my lesson plan and essay?

      It’s really important that the work you submit is your own. If you copy or substantially use other people’s ideas in your work, you may fail the course.

      However, you are allowed to use, adapt or refer to teaching resources and videos created by other people as part of your teaching materials or as a source of inspiration, as long as you clearly identify the original source in your work. For example, if you use a YouTube video in your lesson plan, make sure you give the link in your essay for your assessor to access.

      For more information, see our Malpractice Policy.

    • Q: ASSESSMENT: How do I know what information to include in my assignments?

      When you reach the assessment stage, the learning platform sets out clear instructions of how to complete the specific task that has been set and the information that you should include. You will also be given a template to use for your work and a relevant example to ensure that you are clear on what is required.

      If you do not understand any part of the assessment instructions, contact the Customer Support Team .

    • Q: ASSESSMENT: Should I include supporting materials with my lesson plan?

      Yes, you should include relevant supporting materials if these are required for the activities you have set out on your lesson plan. For example, you might include flash cards, pictures to present vocabulary, student worksheets and/or games if these are used within the lesson.

      Please note that these are purely examples and you should include materials that are relevant to your lesson plan.

      There is a 5MB / 10 files limit on uploads when you come to submit your work so, if you have a large number of resources, it is fine to submit a sample rather than the full set. For example, you might submit two to three flashcards / pictures as an example, even if you would actually use more in the activity. Similarly, if you refer to a YouTube video in your lesson, give the link in your essay for your assessor to access rather than uploading the video itself.

    • Q: ASSESSMENT: How do I know when to submit an assignment?

      You submit your End of Course Test, lesson plan and essay at the end of the course. The learning platform automatically leads you onto the assessment element when you pass the End of Unit Test for the final unit. When you reach this stage, you will find full instructions on how to complete and submit your assignments.

    • Q: ASSESSMENT: Can you review my assignments before I submit them?

      We are unable to review your assignments before you submit them for assessment. However, the assessment pages of the learning platform do set out clear information about how to complete your assignments and what the assessor will be looking for when he / she marks your work.

      You will receive individual feedback from your assessor about your work via email within seven days of submitting your assignments. Don’t worry if you don’t pass first time you, you are three attempts.

    • Q: ASSESSMENT: How do I submit an assignment to be marked?

      You submit your assignments through the learning platform. When you reach the assessment stage of the course, you will be given clear details of how to upload and submit your work.

      When you submit your work, you also will need to confirm your identity and verify that the work is fully your own, in line with i-to-i’s policy on plagiarism.

    • Q: ASSESSMENT: How many files can I submit for my assessment?

      There is a 5 MB / 10 files limit on uploads when you come to submit your work. This should be sufficient for the assignments and the supporting materials. Please note, this does not mean that you need to submit 10 files. You should ensure all materials that you submit are directly relevant to your lesson plan and essay.

    • Q: ASSESSMENT: How do I know that my work has been submitted?

      If your work has been correctly submitted, the task will show as ‘submitted for grading’ in the course page. Please contact the Customer Support Team for assistance.

    • Q: MARKING ASSIGNMENTS: How do I know my work will be marked fairly?

      i-to-i has strict processes in place to ensure that all work is marked fairly and to the same standard. Assessments are monitored and moderated by both the Internal Verifier and the external Awarding Organisation. This includes regular sampling of marking, to ensure that grades are being applied consistently and fairly.

    • Q: MARKING ASSIGNMENTS: When do I find out if I have passed my assessment?

      You will receive an email from your assessor within seven days of submitting an assignment for marking. This will set out whether or not you have passed the assessment and give you written feedback on your work.

    • Q: MARKING ASSIGNMENTS: Why haven’t I received feedback on my lesson plan?

      If you haven’t received feedback for the 120-hour TEFL course, make sure you have completed the End of Course Test. You need to pass this test before your lesson plan and essay will be marked. If you’ve not already passed the test, log back into the learning platform to do so. Once you have passed the test, your lesson plan and essay will automatically be submitted to your tutor for marking.

      It can take up to seven days for your lesson plan to be marked. If you need feedback more quickly, we do offer Express Marking,  which ensures your work is marked within 48 hours.

      If you have passed the End of Course Test and you have not received feedback on your lesson plan after seven days, please check your submission status states submitted for grading. If you need any assistance contact the Customer Support Team.

       

    • Q: MARKING ASSIGNMENTS: What happens if I don’t pass the assessment?

      If you do not pass on your first attempt, you will receive clear feedback from your assessor about why you failed the task and the steps you can take to improve your work. You should use this feedback to revise and improve your assignment.

      Once you have revised your assignment, you can resubmit it for marking. You have up to three attempts to pass the assignment.

       

    • Q: MARKING ASSIGNMENTS: What should I do if I don’t understand the feedback or think my grading is incomplete?

      If you don’t understand the feedback from your assessor or think that your assessment is incomplete, contact the Academic Support Team . They will discuss the feedback you’ve been given and help you to understand how it applies to the work that you submitted.

      If you believe you have not been assessed fairly, i-to-i has an Appeals Policy and Procedure which sets out the steps you can take to appeal against an assessor’s decision.

    • Q: MARKING ASSIGNMENTS: How do I resubmit my lesson plan and essay?

      You should resubmit your assignment through the learning platform. You should follow exactly the same process to resubmit an assignment as you used to submit your first attempt.

    • Q: MARKING ASSIGNMENTS: What happens if I still don’t pass the assessments on my third attempt?

      If you still have not passed the assessment after three attempts, your work will be sent to the Academic Support Team for review. The team will identify why your work is not currently meeting the required assessment standards and will help you to gain the additional skills that you need.

      You will then be given one final attempt to pass the assessment. If you are not successful at this point, you will fail the course.

    • Q: MARKING ASSIGNEMNTS: What happens if I disagree with my mark?

      i-to-i has a formal Appeals Policy and Procedure. This sets out the steps you can take to appeal against an assessor’s decision.

  • Level 5 TEFL Courses
    • Q: GETTING STARTED: I've just purchased a Level 5 TEFL Course, how do I get started?

      Great! It’s good to have you on board. We’ve sent you an email with details on how to access your course. This includes your login details and password so make sure you don’t delete it!

      To start your training, go to the login page at https://learning.teflcourses.com/login/index.php and enter your details. This will take you to the Welcome page, here, you’ll find a short video tutorial explaining how the course works. Once you’ve watched this, you’re ready to start your training. Good luck!

    • Q: GETTING STARTED: Why haven’t I haven’t received my login details?

      Your login details are included in your order confirmation email. If you can’t see the email in your inbox, try checking your junk / spam folder as they can sometimes filter into there.

      If you still can’t find the email, please contact us  to check that we’ve got the correct details for you.

    • Q: GETTING STARTED: Which courses are included in my course bundle?

      Your email order confirmation sets out details of which courses are included in the package you’ve bought. You can also check details for each course bundle in the table below.

       

      200-Hour Combined TEFL Course 240-Hour TEFL Course 260-Hour Combined Course 300-Hour TEFL Diploma 320-Hour Combined TEFL Diploma
      180-Hour Online TEFL Course
      60-Hour One-to-One & Online Course
      60-Hour Business English Course
      20-Hour Practical Classroom Course
    • Q: GETTING STARTED: Does it matter which order I do the different parts of the course in?

      When you log in, you’ll see the different segments of your course listed on the left-hand side of the screen. You must start with the 180-hour TEFL course. You need to complete this core training before moving on to any other courses.

    • Q: GETTING STARTED: How long do I have to complete my course?

      Your study time starts from the day you enroll. The amount of time you have to complete your course depends on the individual course you have chosen, as follows:

      • Level 5 180-Hour Online TEFL Course: 120 days / 17 weeks
      • Level 5 240-Hour Online TEFL Course: 155 days / 22 weeks
      • Level 5 300-Hour Online TEFL Diploma: 190 days / 27 weeks
      • Level 5 300 Hour Online TEFL Diploma plus Digital Marketing: 280 days / 40 weeks
      • Level 5 300 Hour Online TEFL Diploma plus Digital Skills: 280 days / 40 weeks

      This should give you plenty of time to complete all elements of the course. However, if you need extra time, you can purchase a course extension.

      If you have selected a Combined Course, you will have 20 hours of practical classroom course to complete alongside your online studies.

    • Q: GETTING STARTED: Can I change my name / other personal details used for the course?

      Yes! If you need to amend the spelling of your name:

      • Click on your name on the top right-hand corner of the screen and select ‘Profile’ from the dropdown menu
      • In the ‘User details’ section, click ‘Edit profile’
      • Edit your details, as required.

      Do bear in mind that the name that you use in the course is the one that will appear on your TEFL certificate. As this is an official document that may be required for job and visa applications, it’s important to make sure that the details you use match those that appear on your passport.

    • Q: GETTING STARTED: Can I update my name / other personal details used for the course?

      Yes! If you need to amend your details:

      • Click on your name on the top right-hand corner of the screen and select ‘Profile’ from the dropdown menu
      • In the ‘User details’ section, click ‘Edit profile’
      • Edit your details, as required.

      Do bear in mind that the name that you use in the course is the one that will appear on your TEFL certificate. As this is an official document that may be required for job and visa applications, it’s important to make sure that the details you use match those that appear on your passport.

      Please contact the Customer Support Team if you need any assistance.

    • Q: GETTING STARTED: Why do you need my date of birth?

      We need your date of birth to confirm your identity. You will need to provide it as security before you can access your TEFL certificate when you complete your the course.

    • Q: GETTING STARTED: How is my course structured?

      Each course starts with an introduction. This sets out the course content and shows you how to work your way through the material. The course is then broken down into a series of individual units, which you work through in turn. Each unit has a relevant blend of written information, film and audio clips, downloadable pdfs and interactive tasks, specifically designed to help you absorb and apply the knowledge you’re covering.

      At the end of each unit, there’s an End of Unit Test. This tests checks you’ve understood the material that you’ve just covered. You have to pass this test in order to move onto the next unit – but don’t panic if you fail your first attempt. You can go back and review the material and then take the test again.

      Each course also includes one or more tutor-marked assignments, which are the formal assessment for the course. These are integrated into the course material, so you will be told exactly when to complete each assignment and what you need to do to pass the assessment.

    • Q: GETTING STARTED: How do I navigate through the course?

      When you log into the course, you will be taken to the Welcome page. This has a tutorial that explains how to use the course plus step-by-step information to help you get started.

      You will see each segment of your course listed down the left-hand side of the screen. If you are doing the 240-Hour TEFL Course or the TEFL Diploma, you must complete the 180-Hour Online TEFL Course before moving onto the specialist modules, so make sure you select this first.

      When you click onto an individual course, The learning platform will guide you through each unit of your course in order, with clickable blue arrows to move onto the next page when you’re ready. Don’t worry about accidentally jumping ahead or missing out sections of the course – you can only access a unit once you’ve successfully completed the previous End of Unit Test.

      You have flexible access to the course, so you can study at your own pace. If you want to check your progress, take a look at the Table of Contents on the left-hand side of the screen. This shows you which units you’ve completed and what you still have left to do.

      If you need support with navigating through the course, contact our Customer Support Team 

    • Q: GETTING STARTED: What are the Level 5 course requirements?

      An i-to-i Level 5 TEFL Course offers more comprehensive training than our Level 3 Courses. This means the Level 5 assessments are more challenging, and a native level of English is usually required.

      If you aren’t a native English speaker we recommend you take a Level 3 Course; however, if your English is very advanced and you have a C1 ability or above, you may be able to pass the Level 5 Course.

      If, at any point during the course, a tutor feels that your English language ability is insufficient, your case will be forwarded to our Director of Studies. If both the tutor and Director of Studies believe your English language skills are insufficient to competently teach EFL, we reserve the right to fail you.

      If you’re unsure whether your English is at the required level, you should contact the i-to-i office to discuss
      requirements with a member of staff before purchasing a course.

      As well as being a native English speaker, you’ll also need:

      • An awareness of the basic concepts of language teaching
      • An ability to take advice from both tutors and peers, and the capability to improve as a result
    • Q: COMPLETING YOUR COURSE: How do I move on to the next page within a unit?

      To move on to the next page within a unit, you simply need to click on the blue arrow at the right hand side of the screen. Please contact the Customer Support Team if you’re having difficulties navigating through the course.

    • Q: COMPLETING YOUR COURSE: Why can’t I move on to the next unit in the course?

      If you can’t move on to the next unit, you probably haven’t passed the End of Unit Test yet. You must score at least 75% in the test before you can move on to the next unit, as we want to make sure you’ve understood the material before you move onto something new.

      If you don’t pass the End of Unit Test on your first attempt, you should go back and refresh your knowledge of the unit before retaking the test. You can take the test as many times as you need but you do need to score 75% or above in order to move on in the course.

      If you have passed the End of Unit Test and still cannot move onto the next unit, please contact the Customer Support Team

    • Q: COMPLETING YOUR COURSE: Can I print off my course?

      It is possible to print off your course as you work through it. However, we strongly recommend that you complete the course online as there are many features that you will miss if you only look at a printed copy.

      You will find pdf documents throughout the course that you can download and keep and we send you study guides with your course confirmation email.

      If you do also want a printed copy of the course:

      • Log onto the course and go to the specific unit or page that you want to print
      • Click on the Actions menu (the cog icon) towards the top of the page
      • Scroll down the list of actions and select ‘Print book’ to print the whole unit or ‘Print chapter’ to print the page that you are on.

      Please note that, as this is an interactive online course some elements of the course, such as ‘click to reveal’ functions, do not print fully.

    • Q: COMPLETING YOUR COURSE: Can I access my course after I have completed it?

      You will have access to the course for the full amount of time stated in your confirmation email, even if you complete the course more quickly.

      You can download and keep both the study guides (from your order confirmation email) and the pdf documents provided in the course to refer to after you complete your study.

    • Q: COMPLETING YOUR COURSE: Can I have more time to complete my course?

      If you’re working steadily through the course, you should have more than enough time to complete all the units within the allocated time.

      However, we do know that life can get in the way sometimes! If you have not completed your course within the time allocated, you can buy a course extension, either before or after your current time allocation expires. All your work will be stored in your account ready for you to continue when you are ready.

      You can purchase as many course extensions as you need to complete your training course. However, we do recommend that you don’t leave long gaps between different study sessions, so that you can remember and build on everything that you learnt previously.

    • Q: COMPLETING YOUR COURSE: How are the Level 5 online courses assessed?

      Yes! Our tutors will mark your submission within seven days and email you with your grade and feedback, even if your course has expired in the meantime.

      However, if you need to resubmit any of your work then you will need to purchase a course extension.

    • Q: COMPLETING YOUR COURSE: How are the Level 5 online courses assessed?

       The online courses are assessed in a number of ways:

      • End of Unit Tests: You sit an online test at the end of each unit. This is to check you have understood the material that’s been covered before you move on to a new topic.These tests are marked automatically within the learning platform. They are NOT part of your final mark and you can take each one as many times as you need. However, you must score at least 75% in the test before you can move onto the next unit of the course.
      • 180-Hour TEFL Course: For the formal assessment, you need to submit three assignments to your tutor to mark at set points in the course:End of Unit 5: Vocabulary Lesson Plan
        End of Unit 8: Grammar Lesson Plan
        End of Unit 10: Skills Lesson PlanFor each assignment you are given a scenario and need to develop a suitable lesson plan, with appropriate activities and teaching resources. You also need to submit a written rationale explaining the reasoning behind your lesson plan.
      • One-to-One & Online Course: At the end of this course, you need to submit a course syllabus to your tutor to mark based on a given scenario. Your syllabus must include suitable topics, outline activities and materials that are appropriate for the student’s needs. You also need to submit a written rationale justifying your decisions.
      • Business English Course: At the end of this course, you need to create a suitable lesson plan for a business English lesson with appropriate activities and teaching resources, in response to a scenario provided. You also need to submit a written rationale setting out your reasoning for the way you have developed the plan.

      Each of the submitted assignments will be marked individually by an assessor. You will be given either a pass / fail grade plus written feedback on your work. You can have up to three attempts for each assignment, so don’t panic if you fail on your first attempt.

      Full details of each assignment are set out at the relevant points in the course. This includes the criteria for passing the assessment plus a template for submitting your work and a sample response, so it should be really clear what you need to produce.

    • Q: END OF UNIT TESTS: Why do I need to sit End of Unit Tests?

      It is important that to check that you are gaining the knowledge and skills that you need to become an effective TEFL teacher as you progress through the course. At the end of each unit, you will need to sit an online End of Unit Test. The purpose of this test is to confirm that you have understood the material covered in the unit before you move on to a new topic. You need to pass the test in order to move on in the course.

    • Q: END OF UNIT TESTS: How will I find out my End of Unit Test score?

      Your test will be marked automatically within the learning platform. You will be given your score immediately after submitting your test.

    • Q: END OF UNIT TESTS: What happens if I fail an End of Unit Test?

      If you fail an End of Unit Test, you will be prompted to go back over the material in the unit. If there is anything that you do not understand, you can contact the TEFL Support Team for help.

       

      Once you have reviewed the material, you can retake the test. There are no limits on how many times you can take an End of Unit Test. However, you cannot move on to the next unit until you have passed. If you fail three or more times in a row, we recommend that you contact the TEFL Support Team for assistance.

    • Q: END OF UNIT TESTS: Do my End of Unit Test marks count towards my final grade?

      The purpose of the End of Unit Tests is to check that you have understood the points covered in the unit before you move on to the next stage of the course. You need to pass the test in order to move onto the next unit in the course. However, your score is not part of your final grade.

    • Q: COMPLETING ASSIGNMENTS: Do I need to sit any exams?

      You do not need to sit any exams for the Level 5 TEFL Diploma. However, you will need to sit an online End of Unit Test after you complete each unit of the course. You will also need to submit and pass five written assignments in order to achieve your qualification.

    • Q: COMPLETING ASSIGNMENTS: How do I know when to submit an assignment?

      The assignments are integrated into the structure of the course. This means that you will automatically be led to the relevant assignment page on the learning platform when you need to submit an assignment. You can also check when the assignments need to be completed by looking at the Course Schedule.

    • Q: COMPLETING ASSIGNMENTS: How will I know what to do for an assignment?

      Each assignment page in the course sets out clear instructions for the specific task you need to complete. This includes information about what you need to do for the task as well as support for completing the task and practical details of how to present and submit your work. You will also find a reminder of our plagiarism and collusion policy as well as details of the criteria that your assessor will use to mark your assignment.

    • Q: COMPLETING ASSIGNMENTS: What are the assessed assignments?

      In order to achieve your qualification, you need to submit and pass five written assignments:

      Assignment 1: Vocabulary Grammar Plan ­– Completed after TEFL Foundations, Unit 5

      Assignment 2: Grammar Lesson Plan – Completed after TEFL Foundations, Unit 8

      Assignment 3: Skills Lesson Plan – Completed after TEFL Foundations, Unit 10

      Assignment 4: Syllabus Submission – Completed after One-to-One & Online Teaching, Unit 10

      Assignment 5: Business English Lesson Plan – Completed after Business English, Unit 10

      Each of these assignments has been specifically designed to measure whether you have gained the relevant skills and knowledge you need to meet the course objectives and, ultimately, teach English effectively. You need to pass all of these assignments in order to achieve your qualification.

    • Q: COMPLETING ASSIGNMENTS: I don’t have Word – how should I complete the assignments?

      If you don’t have Word, you can complete the assignments using Google Docs. To do this:

      • Download the template from the learning platform
      • Log into Google Docs  and upload the template
      • Use the template to complete the assignment in Google Docs, making sure you save your work as a docx file
      • Upload the completed assignment into the learning platform and follow the instructions to submit it for marking.
    • Q: COMPLETING ASSIGNMENTS: How do I know if I have included the right information?

      Each assignment provides clear instructions of how to complete the specific task that has been set. This includes a template to submit your work as well as relevant examples and supporting information to ensure that you are clear on what is required.

      Before you complete your first assignment, you will be given a downloadable assessment guide. This sets out the criteria that the assessor will use to mark your work, so that you know exactly what is required to pass the assignment. You will find a reminder of the marking criteria included with the information for each subsequent assignment.

      If you do not understand any part of the assignment instructions, contact the TEFL Support Team for help.

    • Q: COMPLETING ASSIGNMENTS: Should I include supporting materials for my lesson plan?

      Yes, you should include relevant supporting materials if these are required for the task. For example, if you are required to develop a lesson plan you might include: pictures to present vocabulary, student worksheets and/or games to use within the lesson. Please note that these are purely examples and you should include materials that are relevant to your assignment.

    • Q: COMPLETING ASSIGNMENTS: What should I include in the bibliography?

      Your bibliography should set out any resources or sources of information that you have used to help create your submitted work and state where you found this material. This includes any material that you used as the basis for lesson planning or resources, even if you adapted them for your final assignment. You should normally include the author of the original work, the name of the resource and the specific page number or link to the original.

      For example, if your lesson resources include a worksheet that you found online, you need to include a link to this in your bibliography. You will find information about how to structure and present your bibliography in the Introduction to the Course.

    • Q: COMPLETING ASSIGNMENTS: Can you review my assignments before I submit them?

      We are unable to review your assignments before you submit them for assessment. However, you will be given clear information about how to set out your work and what should be included on the relevant assignment pages. You will receive feedback from your assessor on each assignment that you submit.

    • Q: SUBMITTING ASSIGNMENTS: How do I submit an assignment to be marked?

      You submit your assignments through the learning platform. The instructions for each assignment include clear details of how to upload and submit your work.

      As part of the submission process, you will need to confirm your identity and state that the work is fully your own, in line with i-to-i’s plagiarism and collusion policy.

    • Q: SUBMITTING ASSIGNMENTS: Why do you need to confirm my identity when I submit work?

      It is a requirement of our Awarding Organisation that we confirm the identity of each student, before your certificate is issued. We need you to verify that each piece of assessed work you submit has been completed by you and that the final qualification is given to the correct person.

    • Q: SUBMITTING ASSIGNMENTS: How many files can I submit for each assignment?

      You can submit a maximum of two files. The assignment template is designed to ensure that you can include all relevant material within one file. However, if for any reason you do need to include additional information, you can upload and submit a second document.

    • Q: SUBMITTING ASSIGNMENTS: How do I know that my work has been submitted?

      You will receive a message in the learning platform to confirm that your work has been submitted. If you do not receive a confirmation message after submitting your work, contact the Customer Support Team for assistance.

    • Q: SUBMITTING ASSIGNMENTS: How do I resubmit my assignment for marking?

      You have up to three attempts to pass each assignment. If you don’t pass,

      For your next attempt at your assignment, you can either start again, using a blank template provided for the assessment or you can amend your previous version.

      Once you are ready to resubmit your work:

      • Go to the unit assessment page for the assignment you are working on
      • Click on ‘Add a new attempt’
      • Follow the instructions on the screen to submit your revised assignment.
    • Q: SUBMITTING ASSIGNMENTS: Can I amend my work if I’ve submitted it by mistake?

      If you’ve submitted the wrong piece of work or sent it in by mistake, please contact the Customer Support Team. We will revert your assignment back to draft format and you will be able to amend it.

    • Q: MARKING ASSIGNMENTS: I’ve submitted my assignment, so why can’t I move onto the next unit?

      First of all, well done for submitting your assignment!

      You can’t move on to the next unit until you have passed the assignment and received feedback from your tutor. This can take up to seven days, so why not use the time to revise the topics you’ve covered so far.

      Once you have passed the assignment, the next unit will automatically be activated and you can move on in the course.

    • Q: MARKING ASSIGNMENTS: Who will mark my work?

      Your work will be marked by a member of our experienced TEFL assessor team. Each assessor is Delta qualified and has substantial practical knowledge of TEFL teaching.

    • Q: MARKING ASSIGNMENTS: How do I know my work will be marked fairly?

      Each assignment is marked against the criteria set out in the assessment handbook, to ensure that students receive consistent grades. In addition, marking is monitored and moderated by both the Internal Verifier and the external Awarding Organisation. This includes regular sampling of marking, to ensure that grades are being applied consistently and fairly.

    • Q: MARKING ASSIGNMENTS: When do I find out if I have passed my assignment?

      Within seven days of submitting an assignment for marking, you will receive an email from the assessor setting out whether or not you have passed the assignment and giving you feedback on your work.

    • Q: MARKING ASSIGNMENTS: What happens if I don’t pass an assignment?

      If you do not pass an assignment on your first attempt, you will receive clear feedback from your assessor about why you failed the task and the steps you can take to improve your work. You should use this feedback to revise and improve your work. You can then resubmit your assignment for marking. You can submit each assignment up to three times.

    • Q: MARKING ASSIGNMENTS: What should I do if I don’t understand the feedback or think my grading is incomplete?

      Contact the TEFL Support Team if you don’t understand the feedback that your assessor has given you or if you feel that you have been given an incomplete assessment. They will discuss the feedback that you have given and help you to understand how it applies to the work that you submitted.

      If you believe you have not been assessed fairly, you can appeal. The appeals process is set out in our Appeals Policy and Procedure.

    • Q: MARKING ASSIGNMENTS: Why can I resubmit my work if I don’t pass on my first attempt?

      An assignment measures whether you have gained the relevant knowledge and skills to meet the course objectives. If you do not pass an assignment on your first attempt, this means that you have not provided sufficient evidence that you have all of the required skills and / or knowledge at that point.

      However, we firmly believe in continuous learning and development. The feedback that you receive should help you to identify how to improve your work and is part of your ongoing learning. You should use this feedback to review and revise your assignment. You can then resubmit your assignment to demonstrate that you are now at the required standard.

    • Q: MARKING ASSIGNMENTS: How do I resubmit an assignment?

      You should resubmit your assignment through the learning platform. You should use exactly the same process to resubmit an assignment as you used to submit your first attempt.

    • Q: MARKING ASSIGNMENTS: What happens if I still don’t pass on my third attempt?

      If you still have not passed an assignment after three attempts, your work will be sent to the Academic Support Team for review. The team will identify why your work is not currently meeting the required assessment standards and will help you to gain the additional skills that you need. You will then be given one final attempt to pass the assessment. If you are not successful at this point, you will fail the course.

    • Q: MARKING ASSIGNMENTS: What happens if I disagree with my mark?

      i-to-i has a formal Appeals Policy and Procedure. This sets out the steps you can take to appeal against an assessor’s decision.

  • Practical TEFL Course
    • Q: What are the timings for my Practical Classroom Course?

      For all locations except Johannesburg, your Practical Classroom Course will take place from 9am to 6pm on Saturday and Sunday. The Johannesburg course will run from 8.30am to 5.30pm on Saturday and Sunday.

      You must arrive at the course venue at least 15 minutes before the scheduled start time on each day of the course. This is to ensure that you are ready to start on time, as the days are packed full!

    • Q: What's included in the Practical Classroom Course?

      The Practical Classroom Course is a fun, interactive two-day course packed full of activities and opportunities to practise teaching. Your fee provides you with the two days of face-to-face training with one of our excellent TEFL tutors.

      We normally provide light refreshments, such as tea and coffee during the course. However, you are responsible for all other related costs, including food, drinks, transport to the venue and accommodation.

    • Q: Can I change the date / location of my Practical Classroom Course?

      You can change the date or location for your Practical Classroom Course up to three times (subject to availability) as long as it is at least 16 days before the scheduled course date. However, you will normally need to pay an admin fee for each change that you make to your booking.

      You cannot change the date or location within 15 days or less of the scheduled start date. If you can no longer attend, you will need to cancel and rebook your course.

    • Q: How much does it cost to change the date / location of my Practical Classroom Course?

      You can change the date or location of your Practical Classroom Course for free, as long as you are within the “Cooling-Off Period” and it is at least before the scheduled course start date.

      You will need to pay an admin fee if you want to change the date or location of your Practical Classroom Course after the cooling-off period, as follows:

      • To make a change 16 days before the start date of your course: £75.00 / €89.95 / US$199.95 / CA$199.95 / AU$199.95 / NZ$199.95 / ZAR1999.95.

      You cannot change the date or location within 15 days or less of the scheduled start date of your Practical Classroom Course, other than in exceptional . If you can no longer attend, you will need to cancel the course and will not normally be entitled to a refund.

    • Q: What happens if I arrive late for the course?

      Please give yourself plenty of time to get to the course venue. You should arrive at least 15 minutes before the scheduled start time on each day, so that you are ready to start the course on time. If you miss more than 30 minutes across the two days, you may fail the course and will not be entitled to a refund or transfer to another course.

      We do know that unexpected delays can happen however. If you are likely to be a few minutes late for the course, due to circumstances outside of your control, please call the venue on the number we provided in your reminder email so they can let your tutor know.

    • Q: What happens if I am ill on the day of my Practical Classroom Course?

      If you are ill on the day of your course, you will need to rebook for a new date and pay a change fee. Please contact the Customer Support Team  as soon as possible to let them.

    • Q: What happens if I can only attend one day of the Practical Classroom Course?

      You do need to attend both days of the Practical Classroom Course in order to pass. If you can only attend one day, you should rebook for a new date at the current price. Please contact the Customer Support Team to do this.

       

       

       

    • Q: What do I need to take to my Practical Classroom Course?

      You should take a pen and paper to make notes plus any food and drinks you might need during the day. However, don’t worry that you’re going to be sitting listening all day – this is a fun, interactive course.

    • Q: What will I learn during my Practical Classroom Course?

      In the Practical Classroom Course, you will learn and practise ten core teaching skills, which are essential for delivering engaging and effective TEFL lessons. You will experience these techniques as a classroom learner and then apply them in simulated teaching activities. Towards the end of each day, you will plan and teach a short lesson to the rest of your group, drawing on the skills you have learnt.

       

      For further details please log into your course and click ‘20-hour Classroom Course’ on your homepage.

    • Q: How is the Practical Classroom Course assessed?

      There is no formal test or exam for the Practical Classroom Course. Instead, your tutor will assess you throughout the two-day course based on the teaching practice activities that form part of the course.

       

      Both your tutor and your peers will also provide you with constructive feedback on the practice teaching activities that you deliver, to help you develop your skills.

    • Q: How do I know if I’ve passed the Practical Classroom Course?

      Your tutor will give you feedback throughout the two-day course and will advise you at the end of the weekend whether you have passed. You will also receive an email after the course to confirm your tutor’s decision.

    • Q: How long do I have to book a date when I’m on the flexi option?

      You will need to attend your classroom course within 12 months of enrolling onto the flexi date option.

       

       

       

  • Certificates
    • Q: Why haven’t I received my e-certificate?

      Your e-certificate will be sent to you within two working of successfully completing all elements of your course.

      If you’ve not received your e-certificate, please check:

      • You have completed every course you enrolled onto, including all of the assessments. Your order confirmation email sets out exactly what you need to complete for your specific course
      • It’s at least two working days since you completed your course and received confirmation that you’ve passed the assessments. As part of our regulatory processes, all qualifications go through a verification process before certificates are issued. This can take a couple of days to complete
      • You are looking in the correct email account. Your certificate will be sent to the email address that is registered on the course. This is the same email that you use to log into the course
      • You have checked your junk and spam folders, to ensure your certificate has not ended up in one of these folders.

      If you’ve checked each of these points and still have not received your certificate, please contact us.

    • Q: Why can’t I access my e-certificate?

      If you’re having problems viewing your e-certificate, make sure you have:

      • An up-to-date version of Adobe Reader installed. You can download a free version here
      • Typed your details into each of the boxes, rather than copying and pasting the information
      • Entered your candidate number BEFORE you put in your date of birth.

      If you’re still having difficulties accessing your TEFL certificate, please contact us.

    • Q: Is there a difference between a printed copy of my e-certificate and the hard copy certificate supplied by i-to-i?

      Our professionally printed certificates are produced on water-marked paper and include a hologram to confirm authenticity. This means that they do look different to a self-printed version of your e-certificate.

      However, your e-certificate is sufficient for many TEFL jobs and you can download and print it, if you want a copy for your own records.

    • Q: How do I order a printed certificate?

      You can order a printed certificate for a Level 5 course here  and for a Level 3 course here. The quoted price includes professional printing and shipment via courier.

      You can order your printed certificate at any time. However, it won’t be dispatched until you’ve successfully completed your entire course.

    • Q: How long will it take for my printed certificate to reach me?

      Your printed certificate can take up to four weeks to arrive. It will be delivered via a courier service and we will send you an email with tracking details once the certificate has been collected from our office and is on its way to you.

      Please note that if you pre-order a certificate, it will not be dispatched until you have successfully completed your entire course.

    • Q: Can I order a replacement printed certificate?

      Yes, you can order a replacement printed certificate for a Level 5 course here  and for a Level 3 course here . The quoted price includes professional printing and shipment via courier.

    • Q: How do I legalise my TEFL certificate?

      Legalisation is a way of proving to employers that your TEFL certificate is genuine. You may be asked to legalise your TEFL certificate (and any other official documents) by an employer in order to apply for your work visa.

      To legalise your TEFL certificate, you will normally first need to get it certified by a solicitor, then apply for it to get an Apostille Stamp from the government of the country the certificate was issued before getting a final Stamp from the Embassy of the country where you are planning to work. However, do make sure you check the individual requirements with both your employer and the relevant Embassy, as some do have specific procedures that you need to follow.

      i-to-i has teamed up with Vital Consular who can legalise certificates and other relevant documents for a reduced rate for i-to-i TEFL customers and will provide you with an advisor to support you with each step of the process. Quote “i-to-i” to get the discount.

    • Q: Will I need to order a hard copy of my TEFL certificate for legalisation?

      You need to check the requirements both with the Embassy of the country you’re going to work in and with your individual employer. Some employers / countries will accept a printed copy of your e-certificate but others require you to legalise an original hard copy certificate.

      If you’re using your e-certificate, you can download and print it via the link that we emailed you when you completed your course. However, please note it won’t be of the same quality as our professionally printed certificates.

      If you do need an original hard copy certificate, you can order your certificate for a Level 5 course here <link to > and for a Level 3 course here.

      i-to-i has teamed up with Vital Consular who can take you through the full legalisation process. They offer a discount for i-to-i TEFL customers (quote ‘i-to-i’). Vital Consular can legalise both hard copy and e-certificates, if these are permitted by your employer / country.

      If you’re ordering a certificate you can save on courier costs by asking us to deliver your certificate directly to Vital Consular who will then send it to you once it has been legalised. To do this, select the UK delivery option when you order your certificate and email the Customer Support team with your Vital Consular reference number.

    • Q: Why do I need to legalise my TEFL certificate in the UK when I don’t live there?

      It’s fairly common for you to be asked to legalise your documents in the country where they were issued. As i-to-i TEFL is based in the UK, this means that you may need to legalise your TEFL certificate in the UK, regardless of where you actually live.

      However, the legalisation process does vary, depending on where you are planning to teach. Make sure you check the specific requirements with the relevant Embassy, as some countries do allow you to go through the legalisation process in-country.

    • Q: How can my employer confirm my TEFL qualifications are genuine?

      Employers can verify both your Ofqual-regulated qualifications (issued by Gatehouse Awards) and any certificates you have for our shorter, specialist courses via our certificate verification page.

      To confirm your TEFL qualifications are genuine, ask your employer to go to the certificate verification page and enter your certificate number. If they need further verification, they can contact us.

    • Q: Can I change the name on my e-certificate?

      It is possible to change the name on your e-certificate, as long as you can provide appropriate official photo identification.

      To make the change, email the Customer Support Team  with details of your requested change and a copy of your ID. We’ll make the change within five working days of your request.

  • TEFL Resources
  • TEFL Internships
Search TEFL Courses Request a free TEFL Brochure Get yours now

Additional help

Chat with us on our website Email Send a message
Find Us

i-to-i TEFL
4th Floor, Wilson House, Lorne Park Road,
Bournemouth, England, BH1 1JN,
United Kingdom

i-to-i TEFL is a part of Teach and Travel Group Ltd.
Registered Company No. 7935847.