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  • TEFL Courses
    • Q: GETTING STARTED: I've just purchased a Course, how do I get started?

      Great! It’s good to have you on board. We’ve sent you an email with details on how to activate your new course. This includes your username, so make sure you don’t delete it!

      To start your course, you will need to activate your account using the link that was sent to you via email, enter your email address, username provided and create your own password. You are now ready to start studying – Good luck!

    • Q: GETTING STARTED: Why haven’t I haven’t received my login details?

      Your login details are included in your order confirmation email. If you can’t see the email in your inbox, try checking your junk / spam folder as they can sometimes filter into there.

      If you still can’t find the email, please contact us  to check that we’ve got the correct details for you.

    • Q: GETTING STARTED: Which courses are included in my TEFL course bundle?

      You will be able to see all the courses you are enrolled in by clicking on the two-arrow icon within your course.

      You can also check details for each course in the table below.
      300-Hour TEFL Diploma 420-Hour TEFL Diploma
      TEFL Level 5 Fundamental Basics

      TEFL Teaching Online & One to One

      TEFL Teaching Business English

      TEFL Teaching Other Subjects in English

      TEFL Teaching Exam Preparation IELTS

    • Q: GETTING STARTED: Does it matter which order I do the different parts of the TEFL course in?

      When you log in, you can see all the courses you are enrolled on by clicking on the two-arrow icon within your course.

      If you are studying a Level 5 course, you must start with the TEFL Level 5 Fundamental Basic. You need to complete this core training before moving on to any other courses.

    • Q: GETTING STARTED: How long do I have to complete my TEFL course?

      Your study time starts from the day you activate your course. The amount of time you have to complete your course depends on the individual course you have chosen, as follows:

      • TEFL Advanced Diploma 420-Hour: 260 days
      • TEFL Diploma 300-Hour: 190 days
      • TEFL Certificate 180-Hour: 120 days
      • TEFL Certificate 120-Hour: 70 days

      This should give you plenty of time to complete all elements of the course. However, if you need extra time, you can purchase a course extension.

    • Q: GETTING STARTED: Can I update my name / other personal details used for the course?

      Yes! If you need to amend your details:

      • Click on your name on the top right-hand corner of the screen and select ‘Profile’ from the dropdown menu
      • Edit your details, as required and save the changes.

      Do bear in mind that the name that you use in the course is the one that will appear on your TEFL certificate. As this is an official document that may be required for job and visa applications, it’s important to make sure that the details you use match those that appear on your passport.

      If you need help amending your details, please contact the customer support team by clicking on the envelope symbol in your course account and selecting compose.

    • Q: GETTING STARTED: Why do you need my date of birth?

      We need your date of birth to confirm your identity. You will need to provide it as security before you can access your TEFL certificate when you complete your the course.

      You will be required to upload your ID in your course before your certificate can be issued.

    • Q: GETTING STARTED: How is my TEFL course structured?

      Each course starts with an introduction. This sets out the course content and shows you how to work your way through the material. The course is then broken down into a series of individual units, which you work through in turn. Each unit has a relevant blend of written information, film and audio clips, downloadable pdfs and interactive tasks, specifically designed to help you absorb and apply the knowledge you’re covering.

      At the end of each unit, there’s an End of Unit Test. This tests checks you’ve understood the material that you’ve just covered. You have to pass this test in order to move onto the next unit – but don’t panic if you fail your first attempt. You can go back and review the material and then take the test again.

      Each course also includes one or more tutor-marked assignments, which are the formal assessment for the course. These are integrated into the course material, so you will be told exactly when to complete each assignment and what you need to do to pass the assessment.

    • Q: GETTING STARTED: How do I navigate through the TEFL course?

      When you log into the course, click on the two arrow icon, and choose TEFL Level 5 Fundamental Basics from the drop-down list.

      To access a unit within a course, click on the arrow and the unit will load for you. The learning platform will guide you through each unit of your course. You must complete the Fundamental Basic course before moving on to the other courses listed, so make sure you select this first.

      Don’t worry about accidentally jumping ahead or missing out sections of the course – you can only access a unit once you’ve successfully completed the previous End of Unit Test.

      You have flexible access to the course, so you can study at your own pace. Your progress can be tracked within your course, by a percentage bar on the home page and within each course.

      If you need support with navigating through the course, contact our Customer Support Team 

    • Q: GETTING STARTED: What are the TEFL course requirements?

      If you aren’t a native English speaker we recommend you take a Level 3 Course; however, if your English is very advanced and you have a C1 ability or above, you may be able to pass the Level 5 Course.

      If, at any point during the course, a tutor feels that your English language ability is insufficient, your case will be forwarded to our Director of Studies. If both the tutor and Director of Studies believe your English language skills are insufficient to competently teach EFL, we reserve the right to fail you.

      If you’re unsure whether your English is at the required level, you should contact the i-to-i office to discuss the details.

      As well as being a native English speaker, you’ll also need:

      • An awareness of the basic concepts of language teaching
      • An ability to take advice from both tutors and peers, and the capability to improve as a result
    • Q: COMPLETING YOUR COURSE: How do I move on to the next page within a unit?

      Your course will guide you through each unit, and track where you left it.

      Please contact the Customer Support Team if you’re having difficulties navigating through the course.

    • Q: COMPLETING YOUR COURSE: Why can’t I move on to the next unit in the TEFL course?

      If you can’t move on to the next unit, you probably haven’t passed the End of Unit Test yet. You must score at least 75% in the test before you can move on to the next unit, as we want to make sure you’ve understood the material before you move onto something new.

      If you don’t pass the End of Unit Test on your first attempt, you should go back and refresh your knowledge of the unit before retaking the test. You can take the test as many times as you need but you do need to score 75% or above in order to move on in the course.

      If you have passed the End of Unit Test and still cannot move onto the next unit, please contact the Customer Support Team

    • Q: COMPLETING YOUR COURSE: How do I know which units I have completed in the TEFL course?

      When you complete a chapter in a unit a blue tick will appear next to it. When you complete a unit, a P will show in your course content page. This helps you to keep track of your progress in the course.

      Don’t worry about accidentally missing out sections of the course – you can’t move onto a new unit until you have successfully passed the End of Unit Test for the unit before!

    • Q: COMPLETING YOUR COURSE: Can I print off my TEFL course?

      Your is fully interactive online course and therefore can not be printed, however you will find PDF documents throughout the course that you can download and keep.

    • Q: COMPLETING YOUR COURSE: Can I access my TEFL course after I have completed it?

      You will have access to the course for the full amount of time stated in your confirmation email, even if you complete the course more quickly.

    • Q: COMPLETING YOUR COURSE: Can I have more time to complete my TEFL course?

      If you’re working steadily through the course, you should have more than enough time to complete all the units within the allocated time.

      However, we do know that life can get in the way sometimes! If you have not completed your course within the time allocated, you can buy a course extension, either before or after your current time allocation expires. All your work will be stored in your account ready for you to continue when you are ready.

      You can purchase as many course extensions as you need to complete your training course. However, we do recommend that you don’t leave long gaps between different study sessions, so that you can remember and build on everything that you learnt previously.

    • Q: COMPLETING YOUR COURSE: My TEFL course has expired but I need to resubmit work – do I need to pay for a course extension?

      In short, yes! The only way for you to regain access to your course is to purchase a course extension

    • Q: COMPLETING YOUR COURSE: How are the online courses assessed?

       The online TEFL courses are assessed in a number of ways:

      • End of Unit Tests: You sit an online test at the end of each unit. This is to check you have understood the material that’s been covered before you move on to a new topic. These tests are marked automatically within the learning platform. They are NOT part of your final mark and you can take each one as many times as you need. However, you must score at least 75% in the test before you can move onto the next unit of the course.
      • Assignments: Each course includes one or more tutor-marked assignments, which are the formal assessments for your course. They are integrated into the course material and shown by a pencil in the course content page.

      Each of the submitted assignments will be marked individually by an assessor. You will be given either a pass / fail grade plus written feedback on your work. You can have up to three attempts for each assignment, so don’t panic if you fail on your first attempt.

      Full details of each assignment are set out at the relevant points in the course. This includes the criteria for passing the assessment plus a template for submitting your work and a sample response, so it should be really clear what you need to produce.

    • Q: END OF UNIT TESTS: Why do I need to sit End of Unit Tests?

      It is important that to check that you are gaining the knowledge and skills that you need to become an effective TEFL teacher as you progress through the course. At the end of each unit, you will need to sit an online End of Unit Test. The purpose of this test is to confirm that you have understood the material covered in the unit before you move on to a new topic. You need to pass the test in order to move on in the course.

    • Q: END OF UNIT TESTS: How will I find out my End of Unit Test score?

      Your test will be marked automatically within the learning platform. You will be given your score immediately after submitting your test.

    • Q: END OF UNIT TESTS: What happens if I fail an End of Unit Test?

      If you fail an End of Unit Test, you will be prompted to go back over the material in the unit. If there is anything that you do not understand, you can contact the TEFL Support Team for help.

       

      Once you have reviewed the material, you can retake the test. There are no limits on how many times you can take an End of Unit Test. However, you cannot move on to the next unit until you have passed. If you fail three or more times in a row, we recommend that you contact the TEFL Support Team for assistance.

    • Q: END OF UNIT TESTS: Do my End of Unit Test marks count towards my final grade?

      The purpose of the End of Unit Tests is to check that you have understood the points covered in the unit before you move on to the next stage of the course. You need to pass the test in order to move onto the next unit in the course. However, your score is not part of your final grade.

    • Q: COMPLETING ASSIGNMENTS: Do I need to sit any exams?

      You do not need to sit any exams for the TEFL course. However, you will need to sit an online End of Unit Test after you complete each unit of the course. You will also need to submit and pass written assignments in order to achieve your qualification.

    • Q: COMPLETING ASSIGNMENTS: How do I know when to submit an assignment?

      The assignments are integrated into the structure of the course. This means that you will automatically be led to the relevant assignment page on the learning platform when you need to submit an assignment. You can also check when the assignments need to be completed by looking at your study plan located in the EXPLORE tab in your course.

    • Q: COMPLETING ASSIGNMENTS: How will I know what to do for an assignment?

      Each assignment page in the course sets out clear instructions for the specific task you need to complete. This includes information about what you need to do for the task as well as support for completing the task and practical details of how to present and submit your work. You will also find a reminder of our plagiarism and collusion policy as well as details of the criteria that your assessor will use to mark your assignment.

    • Q: COMPLETING ASSIGNMENTS: What are the assessed assignments?

      In order to achieve your qualification, you need to submit and the written assignments in each of the courses you are enrolled on.

      Each of assignments has been specifically designed to measure whether you have gained the relevant skills and knowledge you need to meet the course objectives and, ultimately, teach English effectively. You need to pass all of the assignments in order to achieve your qualification.

    • Q: COMPLETING ASSIGNMENTS: I don’t have Word – how should I complete the assignments?

      If you don’t have Word, you can complete the assignments using Google Docs. To do this:

      • Download the template from the learning platform
      • Log into Google Docs  and upload the template
      • Use the template to complete the assignment in Google Docs, making sure you save your work as a docx file
      • Upload the completed assignment into the learning platform and follow the instructions to submit it for marking.
    • Q: COMPLETING ASSIGNMENTS: How do I know if I have included the right information?

      Each assignment provides clear instructions of how to complete the specific task that has been set. This includes a template to submit your work as well as relevant examples and supporting information to ensure that you are clear on what is required.

      Before you complete your first assignment, you will be given a downloadable assessment guide. This sets out the criteria that the assessor will use to mark your work, so that you know exactly what is required to pass the assignment. You will find a reminder of the marking criteria included with the information for each subsequent assignment.

      If you do not understand any part of the assignment instructions, contact the TEFL Support Team for help.

    • Q: COMPLETING ASSIGNMENTS: Should I include supporting materials for my lesson plan?

      Yes, you should include relevant supporting materials if these are required for the task. For example, if you are required to develop a lesson plan you might include: pictures to present vocabulary, student worksheets and/or games to use within the lesson. Please note that these are purely examples and you should include materials that are relevant to your assignment.

    • Q: COMPLETING ASSIGNMENTS: What should I include in the bibliography?

      Your bibliography should set out any resources or sources of information that you have used to help create your submitted work and state where you found this material. This includes any material that you used as the basis for lesson planning or resources, even if you adapted them for your final assignment. You should normally include the author of the original work, the name of the resource and the specific page number or link to the original.

      For example, if your lesson resources include a worksheet that you found online, you need to include a link to this in your bibliography. You will find information about how to structure and present your bibliography in the Introduction to the Course.

    • Q: COMPLETING ASSIGNMENTS: Can you review my assignments before I submit them?

      We are unable to review your assignments before you submit them for assessment. However, you will be given clear information about how to set out your work and what should be included on the relevant assignment pages. You will receive feedback from your assessor on each assignment that you submit.

    • Q: SUBMITTING ASSIGNMENTS: How do I submit an assignment to be marked?

      You submit your assignments through the learning platform. The instructions for each assignment include clear details of how to upload and submit your work.

      As part of the submission process, you will need to confirm your identity and state that the work is fully your own, in line with i-to-i’s plagiarism and collusion policy.

    • Q: SUBMITTING ASSIGNMENTS: Why do you need to confirm my identity when I submit work?

      It is a requirement of our Awarding Organisation that we confirm the identity of each student, before your certificate is issued. We need you to verify that each piece of assessed work you submit has been completed by you and that the final qualification is given to the correct person.

    • Q: SUBMITTING ASSIGNMENTS: How many files can I submit for each assignment?

      You can submit a maximum of two files. The assignment template is designed to ensure that you can include all relevant material within one file. However, if for any reason you do need to include additional information, you can upload and submit a second document.

    • Q: SUBMITTING ASSIGNMENTS: How do I know that my work has been submitted?

      You will receive a message in the learning platform to confirm that your work has been submitted. If you do not receive a confirmation message after submitting your work, contact the Customer Support Team for assistance.

    • Q: SUBMITTING ASSIGNMENTS: How do I resubmit my assignment for marking?

      You have up to three attempts to pass each assignment. If you don’t pass,

      For your next attempt at your assignment, you can either start again, using a blank template provided for the assessment or you can amend your previous version.

      Once you are ready to resubmit your work:

      • Go to the unit assessment page for the assignment you are working on
      • Click on ‘Add a new attempt’
      • Follow the instructions on the screen to submit your revised assignment.
    • Q: SUBMITTING ASSIGNMENTS: Can I amend my work if I’ve submitted it by mistake?

      If you’ve submitted the wrong piece of work or sent it in by mistake, please contact the Customer Support Team. We will revert your assignment back to draft format and you will be able to amend it.

    • Q: MARKING ASSIGNMENTS: I’ve submitted my assignment, so why can’t I move onto the next unit?

      First of all, well done for submitting your assignment!

      You can’t move on to the next unit until you have passed the assignment and received feedback from your tutor. This can take up to seven days, so why not use the time to revise the topics you’ve covered so far.

      Once you have passed the assignment, the next unit will automatically be activated and you can move on in the course.

    • Q: MARKING ASSIGNMENTS: Who will mark my work?

      Your work will be marked by a member of our experienced TEFL assessor team. Each assessor is Delta qualified and has substantial practical knowledge of TEFL teaching.

    • Q: MARKING ASSIGNMENTS: How do I know my work will be marked fairly?

      Each assignment is marked against the criteria set out in the assessment, to ensure that students receive consistent grades. In addition, marking is monitored and moderated by both the Internal Verifier and the external Awarding Organisation. This includes regular sampling of marking, to ensure that grades are being applied consistently and fairly.

    • Q: MARKING ASSIGNMENTS: When do I find out if I have passed my assignment?

      Within seven days of submitting an assignment for marking, you will receive an email from the assessor setting out whether or not you have passed the assignment and giving you feedback on your work.

    • Q: MARKING ASSIGNMENTS: What happens if I don’t pass an assignment?

      If you do not pass an assignment on your first attempt, you will receive clear feedback from your assessor about why you failed the task and the steps you can take to improve your work. You should use this feedback to revise and improve your work. You can then resubmit your assignment for marking. You can submit each assignment up to three times.

    • Q: MARKING ASSIGNMENTS: What should I do if I don’t understand the feedback or think my grading is incomplete?

      Contact the TEFL Academic Team if you don’t understand the feedback that your assessor has given you or if you feel that you have been given an incomplete assessment. They will discuss the feedback that you have given and help you to understand how it applies to the work that you submitted.

      If you believe you have not been assessed fairly, you can appeal. The appeals process is set out in our Appeals Policy and Procedure.

    • Q: MARKING ASSIGNMENTS: Why can I resubmit my work if I don’t pass on my first attempt?

      An assignment measures whether you have gained the relevant knowledge and skills to meet the course objectives. If you do not pass an assignment on your first attempt, this means that you have not provided sufficient evidence that you have all of the required skills and / or knowledge at that point.

      However, we firmly believe in continuous learning and development. The feedback that you receive should help you to identify how to improve your work and is part of your ongoing learning. You should use this feedback to review and revise your assignment. You can then resubmit your assignment to demonstrate that you are now at the required standard.

    • Q: MARKING ASSIGNMENTS: How do I resubmit an assignment?

      You should resubmit your assignment through the learning platform. You should use exactly the same process to resubmit an assignment as you used to submit your first attempt.

    • Q: MARKING ASSIGNMENTS: What happens if I still don’t pass on my third attempt?

      If you still have not passed an assignment after three attempts, your work will be sent to the Academic Support Team for review. The team will identify why your work is not currently meeting the required assessment standards and will help you to gain the additional skills that you need. You will then be given one final attempt to pass the assessment. If you are not successful at this point, you will fail the course.

    • Q: MARKING ASSIGNMENTS: What happens if I disagree with my mark?

      i-to-i has a formal Appeals Policy and Procedure. This sets out the steps you can take to appeal against an assessor’s decision.

    • Q: XPLORE ASIA INTERNSHIPS: When do I need to pay the balance for my internship?

      If you have chosen to pay your internship balance in 2, your second instalment is due 30 days after your initial booking date.

  • Certificates
    • Q: Why haven’t I received my TEFL e-certificate?

      Your e-certificate will be sent to you within two working of successfully completing all elements of your course.

      If you’ve not received your e-certificate, please check:

      • You have completed every course you enrolled onto, including all of the assessments. Your order confirmation email sets out exactly what you need to complete for your specific course
      • It’s at least two working days since you completed your course and received confirmation that you’ve passed the assessments. As part of our regulatory processes, all qualifications go through a verification process before certificates are issued. This can take a couple of days to complete
      • You are looking in the correct email account. Your certificate will be sent to the email address that is registered on the course. This is the same email that you use to log into the course
      • You have checked your junk and spam folders, to ensure your certificate has not ended up in one of these folders.

      If you’ve checked each of these points and still have not received your certificate, please contact us.

    • Q: Why can’t I access my TEFL e-certificate?

      If you’re having problems viewing your e-certificate, make sure you have:

      • An up-to-date version of Adobe Reader installed. You can download a free version here
      • Typed your details into each of the boxes, rather than copying and pasting the information
      • Entered your candidate number BEFORE you put in your date of birth.

      If you’re still having difficulties accessing your TEFL certificate, please contact us.

    • Q: Can I change the name on my e-certificate?

      It is possible to change the name on your e-certificate, as long as you can provide appropriate official photo identification.

      To make the change, email the Customer Support Team  with details of your requested change and a copy of your ID. We’ll make the change within five working days of your request.

    • Q: Is there a difference between a printed copy of my TEFL e-certificate and the hard copy certificate supplied by i-to-i?

      Our professionally printed certificates are produced on water-marked paper and include a hologram to confirm authenticity. This means that they do look different to a self-printed version of your e-certificate.

      However, your e-certificate is sufficient for many TEFL jobs and you can download and print it, if you want a copy for your own records.

    • Q: How do I order a printed TEFL certificate?

      You can order a printed TEFL certificate  here. The quoted price includes professional printing and shipment via courier.

      You can order your printed certificate at any time. However, it won’t be dispatched until you’ve successfully completed your entire course.

    • Q: How long will it take for my printed TEFL certificate to reach me?

      Your printed certificate can take up to three weeks to arrive. It will be delivered via a courier service and we will send you an email with tracking details once the certificate has been collected from our office and is on its way to you.

      Please note that if you pre-order a certificate, it will not be dispatched until you have successfully completed your entire course.

    • Q: Can I order a replacement printed TEFL certificate?

      Yes, you can order a replacement printed certificate  here  . The quoted price includes professional printing and shipment via courier.

    • Q: How do I legalise my TEFL certificate?

      Legalisation is a way of proving to employers that your TEFL certificate is genuine. You may be asked to legalise your TEFL certificate (and any other official documents) by an employer in order to apply for your work visa.

      To legalise your TEFL certificate, you will normally first need to get it certified by a solicitor, then apply for it to get an Apostille Stamp from the government of the country the certificate was issued before getting a final Stamp from the Embassy of the country where you are planning to work. However, do make sure you check the individual requirements with both your employer and the relevant Embassy, as some do have specific procedures that you need to follow.

      i-to-i has teamed up with Vital Consular who can legalise certificates and other relevant documents for a reduced rate for i-to-i TEFL customers and will provide you with an advisor to support you with each step of the process. Quote “i-to-i” to get the discount.

    • Q: Will I need to order a hard copy of my TEFL certificate for legalisation?

      You need to check the requirements both with the Embassy of the country you’re going to work in and with your individual employer. Some employers / countries will accept a printed copy of your e-certificate but others require you to legalise an original hard copy certificate.

      If you’re using your e-certificate, you can download and print it via the link that we emailed you when you completed your course. However, please note it won’t be of the same quality as our professionally printed certificates.

      If you do need an original hard copy certificate, you can order your certificate for a Level 5 course here <link to > and for a Level 3 course here.

      i-to-i has teamed up with Vital Consular who can take you through the full legalisation process. They offer a discount for i-to-i TEFL customers (quote ‘i-to-i’). Vital Consular can legalise both hard copy and e-certificates, if these are permitted by your employer / country.

      If you’re ordering a certificate you can save on courier costs by asking us to deliver your certificate directly to Vital Consular who will then send it to you once it has been legalised. To do this, select the UK delivery option when you order your certificate and email the Customer Support team with your Vital Consular reference number.

    • Q: Why do I need to legalise my TEFL certificate in the UK when I don’t live there?

      It’s fairly common for you to be asked to legalise your documents in the country where they were issued. As i-to-i TEFL is based in the UK, this means that you may need to legalise your TEFL certificate in the UK, regardless of where you actually live.

      However, the legalisation process does vary, depending on where you are planning to teach. Make sure you check the specific requirements with the relevant Embassy, as some countries do allow you to go through the legalisation process in-country.

    • Q: How can my employer confirm my TEFL qualifications are genuine?

      Employers can verify both your Ofqual-regulated qualifications (issued by Gatehouse Awards) and any certificates you have for our shorter, specialist courses via our certificate verification page.

      To confirm your TEFL qualifications are genuine, ask your employer to go to the certificate verification page and enter your certificate number. If they need further verification, they can contact us.

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United Kingdom

i-to-i TEFL is a part of Teach and Travel Group Ltd.
Registered Company No. 7935847.

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