Our Promise
Our promise guarantees that when you sign up to an i-to-i TEFL course or you will receive the very best training and service available.
We promise to:
Courses General
- Provide you with a new tutor at any time during the course if you are not happy with your original tutor's level of service*
- Provide a response to your queries or module submissions within 48-hours (2 working days)**
- Operate an equal opportunities policy
- Deal with any difficulties you may have with the course promptly and fairly within 24 hours, Monday to Friday. Technical difficulties may need up to 48 hours
- Provide access, during the course, to the appropriate expertise and support from your personal tutor and i-to-i admin team
- Provide constructive, individual feedback on your progress
- Provide you with access to the Cancellations, Refunds & Complaints Procedure
Weekend TEFL Course
- Provide you with a full refund if you contact us within seven days of the date you purchased the course, unless this is within seven days of the course start date. In this case no refund is possible. †
Online TEFL Course
- Provide access to the appropriate course modules within one working day of i-to-i receiving your application
- Provide you with access to the Cancellations, Refunds & Complaints Procedure
* You can only change your tutor once. A refund is only applicable if problems continue with your second tutor.
** The 48 hour response time excludes weekends and public holidays in the UK and the tutor's country of residence. See Cancellation and Refund Policy for details.
†Refunds will only be given if you return all course materials are returned to i-to-i within five working days at your notice of intention to cancel.
††You are considered to have started your course from the moment you first log in.
