i-to-iMeaningful Tour: Turtle tour through Costa Rica and Panama
Tour details:
This amazing 3 week tour allows you to experience the key marine turtle conservation projects in the Caribbean coasts of Costa Rica and Panama. You will be escorted to each destination starting your tour in Gandoca to work with leatherback turtles, then moving to Panama to work with leatherback turtles and manatees and ending back in Costa Rica with a traditional Reggae Night in Puerto Viejo.
Itinerary:
Includes: San Jose, Gandoca and Puerto Viejo in Costa Rica, and San San Pond and Bocas del Toro in Panama
Day 1 - Sunday: Alajuela
Airport pickup / Hostel
Day 2: Alajuela and San Jose
Orientation and Sightseeing in San Jose
Day 3 - 9: Gandoca
Volunteer at project working with leatherback turtles.
Day 10 and 11: Bocas del Toroa
Travel to Panama and stay in Bocas del Toro at a hostel for two nights. Accommodation and breakfast included, additional tours and meals not included.
Day 12 - 19: San San Pond
Volunteer at project working with leatherback turtles and manatees.
Day 20: Puerto Viejo
Travel back to Costa Rica and stay in Puerto Viejo at a hostel for one night. Visit a local bar for Reggae Night. Accommodation and breakfast included, additional tours and meals not included.
Day 21: Alajuela
Final Day. Arrive back in Alajuela. Accommodation and farewell dinner organized at the hostel.
End of Tour
Why go on this placement:
This trip enables you to combine volunteering with a bit of sight seeing. Over the 21 day trip you will get a chance to try your hand at two important turtle conservation projects. You will also have the opportunity to enjoy "la pura vida" (the pure life) in the very relaxed and laid back Caribbean coast of Costa Rica and Panama.
What kind of skills you need to go on this type of placement:
You need to be physically fit to walk long distances (about 6km per turtle patrol) and the ability to swim, but above all you need the desire to help and get involved with conservation work.
Your role as a volunteer:
You will get involved in a number of different volunteer activities during the trip. Your role will be to get as involved as possible, helping the projects to protect leatherback turtles and manatees. Your volunteering will be for the majority of time to give you a good insight into conservation work protecting a turtle species that is almost extinct, as well as the unique opportunity to work in a manatee monitoring program.
Where the placement is based:
This tour moves around the Caribbean coast of Costa Rica and Panama. Staying in Gandoca (CR) and San San Pond (Panama) and visiting Bocas del Toro (Panama) and Puerto Viejo(Costa Rica).
This is a small group tour with a minimum of 4 and maximum of 15 individuals on each date. Note: This itinerary is subject to changes due to circumstances beyond our control.
Please book your flight to arrive into San Jose Costa Rica (airport code SJO) on the advertised arrival date to ensure your airport pickup. Please note that you should book your return flight to leave from San Jose as well.
Minimum numbers apply: please call for more information.
What's included / not included:
Included:
- Airport pickup / Orientation
- 3 weeks accommodation
- All meals while at project
- Other meals as per itinerary
- Tour transport as per destinations on the itinerary
- Tour guide and tours / excursions as per the itinerary
Not included:
- Flights, visas and departure tax
- Excursions not described as included above
- Meals not included above
- Vaccinations and travel insurance
- Tipping
- Items of a personal nature (drinks, gifts, photos etc.)
- Return transfer to the airport
US$ 1645.00 for 3 weeks
Not available.
Early airport pickup available: US$ 30.00
If you are arriving before your designated arrival date, we can arrange for an extra meet and greet service for you. For an extra supplement we will be there to meet you at the airport and take you to the orientation accommodation. Accommodation payment for any extra nights will then be made in country directly to the accommodation (approx 13 USD).
No. Enhance your experience with a TEFL course - Save 10% with our Combination Deals
Flight, insurance and visa costs Extra excursions Return Airport Transfers
Activities include: maintaining the well being of turtles, protecting their nests, patrolling the beaches, maintaining the camp. In Panama you can even help monitor the manatee populations.
As per itinerary
This is a well resourced project, just be sure to bring suncream and a good camera!
On project site and as tour itinerary
All meals included at project. Meals not included between projects
minimum numbers apply: please call us for more information.
What exactly do i-to-i provide?
It may seem like a strange concept to pay for your volunteer experience. You'd be right if you think you shouldn't and the truth is you actually don't! Your placement is free; it's the benefits around it that you pay for. It's important to note that i-to-i is a travel company and not a charity. We provide a professional travel service. We are responsible for finding and assessing worthwhile projects across the world, preparing you for the volunteering experience and supporting you whilst you're there.
Here’s some more information about what your placement fee covers….
Project sourcing and assessment
We work with hundreds of locally run partner projects around the world and are constantly sourcing new opportunities. We visit all projects to check that they are worthwhile and legitimate and we also conduct a thorough safety assessment before we'll send volunteers there. More
Expert help-desk
Almost everyone who works for i-to-i has traveled extensively or worked overseas. This means we're a goldmine of information; we're always available to offer support and guidance before, during and after your trip.
Thorough project briefing materials
Once you book on to a project you'll receive a Welcome Pack that contains loads of general information about volunteering, about your chosen country and project, and a DVD about how to have fun and stay safe. We'll also give you advice on visas and inoculations.
TEFL training
If you are volunteering on a Teaching or Community Development project then a 40-hour Online TEFL course is included in your placement fee. This is an internationally recognised and accredited certificate that will help you to make the most of your time overseas. More
Airport pickup
It can be pretty daunting arriving in a different country for the first time… especially after a long flight! If you arrive on your project start date, there'll be a welcoming face at the airport to pick you up and take you to your accommodation.
Arrival orientation
Soon after you arrive you will attend a thorough orientation with our in-country team. This is to cover important safety and security information. You'll also get some tips about sight-seeing options for your time off and maybe even learn some of the local lingo!
Accommodation and meals
Accommodation is included with all projects and meals are even included with some. We only use locally-owned and operated accommodation so that part of your placement fee is filtering back into the local economy. Most projects offer homestay, guesthouse or shared volunteer houses as standard accommodation, but some offer the chance to upgrade to a more comfortable living standard. More
Local in-country coordinators
Your in-country coordinator (ICC) will pick you up from the airport and conduct your orientation upon arrival. All ICC's are English speaking and are locals of your destination country. They won't be at your project every day, but will be on call 24 hours a day, seven days a week if you need them. More
24/7 emergency support
Aside from the local support from your in-country coordinators you'll be given access to a 24/7 emergency phone line manned by i-to-i staff in case any problem should arise while you're overseas. We also hire crisis management professionals Docleaf to be on hand in case of a situation that requires additional expert support. More
Ongoing training
The safety and security of our volunteers is paramount. For this reason we provide ongoing crisis management and emergency response training to our local teams around the world. At the end of 2006 we flew all our in-country coordinators to the UK for thorough training to help them offer the best safety to the thousands of volunteers they support each year. More
Supporting our projects
We don't fund our projects directly, but once a year they are all invited to apply for funding for special projects or resources from our registered charity arm, the i-to-i Foundation. i-to-i funds the operation of the i-to-i Foundation and is the largest single donor. Along with the generous support of our volunteers, we have distributed over US$200,000 in funding in the last two years alone! More
Recruiting people like you
We make no secrets of the fact that part of your placement fee is reinvested in to recruiting volunteers just like you! The volunteers recruited in one week will typically deliver over 2000 man-days of service. The difference this makes to projects overseas is immeasurable. Many of our overseas projects rely on assistance from international volunteers, so it's necessary for us to put together brochures and websites to find the people who can support them. This recruitment process is vital to ensure programs have a constant stream of reliable volunteers.
The intangible benefits
Volunteering through a company like i-to-i has a lot of intangible benefits to developing overseas communities and the individual projects that we work with. To find out more about our placements. click here
What we will do after you've booked:
- Once booked on you will instantly receive a welcome email confirming your booking with access to your online account
- We will send a Welcome Pack in the post containing further information and a t-shirt, the information in this pack should answer most things you need to know
- Community Development and Teaching customers will receive an email introducing them to their Online TEFL course
- Community Development and Teaching customers will be requested to complete a police check (where relevant) or send through a reference
- We will contact you if we require anything else e.g. CV/resume for some projects, doctors note for medical conditions etc.
- We will hound you to complete your forms and pay your final balance when they are due
- We are available for any questions you may have on 800 352 1794 or operations@i-to-i.com
- We will prepare for your trip and send you an email with final project and accommodation confirmation 21 days before you go
What you need to do after booking your place with us:
- Book your flights
- Arrange suitable travel insurance
- Fill out some extra details through our online interface:
- application from
- travel details
- insurance details
- medical information
- emergency contacts
- Complete your police check or request your reference (where relevant)
- Do your Online TEFL Course (where relevant)
- Make final payment at least 60 days before you go
- Make sure you have a visa for your trip if its needed
- Visit a nurse or travel clinic for advice on inoculations and malaria prevention
- Read all details and prepare as much as you can for your trip
- Take contact details of the in country team and where you're going in your hand luggage - just in case!
- Get on the plane!
Orientation Information
You will arrive on the Arrival Date - Sunday and will be met at the airport on that day (whether it is 12 in the morning or 11:59 at night). You will be taken to the Hostel Maleku (see contact details below) where you will have the first day/night to recover from your flight. Dinner is provided on Sunday at 6.30pm if you are arriving in before this time. The hostel is within walking distance from the main shops and access to internet if you wish to have a wander.
Your orientation will take place the next morning and will introduce you to life in Costa Rica as well as important information about staying healthy and safe and information getting to your project. This is your chance to ask any questions of the team before work. You will be given lunch at the office and then the afternoon to rest or explore Alajuela. You will stay at the Hostel Maleku again on the Monday night before transferring to permanent accommodation on the Tuesday. This will also be the first day that you meet your project and depending on your arrival time will start working as a volunteer.
Hostel Maleku 50 meters west of the main entrance of the new hospital Alajuela Costa RicaInsurance
It's important that you get adequate travel insurance for your i-to-i experience and as many of you will be working this often means standard policies won’t work. The good news is that no matter where your coming from we have already found a policy to suit you.
The best time to get your insurance is when you book your project as this means you can get a fully tailored policy exclusive to i-to-i, just ask your consultant for further details at the time of booking.
If you have already booked but still need insurance then you may still be able to take our tailored policy. If, however it was more than a few days ago then try the links below:
Australian customers - find out more here >>
All other customers - find out more here >>
Flights
As with insurance we advise you get these booked as early as possible to avoid high prices and to make sure you arrive on the right day. The i-to-i team is right up to date with the best deals no matter where you’re flying from; their insider knowledge could save you some time and money.
Country Guide
Costa Rica
A little bit of history…
Costa Rica, dubbed the rich coast by Columbus, was a melting pot of cultural diversity long before the Europeans came, with Mesoamerican and South American groups settling on the land. The area was not defined by one tribe or group but a mix of indigenous people. Faced with Indian resistance and tropical diseases, it took the Spanish around 60 years to colonise the country and Cartago. The central highlands was foundered as a colony in 1563. The colony soon diminished in importance, however, as there was not a large Indian workforce to sustain it, it was far removed from major trading routes. Costa Rica became somewhat of a poor relation to other Spanish-seized nations despite the gradual establishment of cities in the fertile central highlands during the 1700s. Costa Rica’s status saw a turnaround in the 19th century as it gained full independence (1838) and achieved economic growth through coffee exports. Today it has a healthy economy driven by its growing industries that include tourism and electronics, and is the most affluent country in Central America.
A peace-loving and forward thinking nation, Costa Rica held its first democratic elections in 1889 and abolished its army in 1948 to invest in the country’s social and cultural needs. Despite a brief dictatorship and a six week civil war in the first half of the twentieth century, Costa Rica has achieved political stability and has managed to escape military dictatorships and violence that has befallen its neighbours.
Sights and sounds
Costa Rica is like Dr. Who’s tardis: it’s a small country but there is a vast array of species and natural beauty residing within its borders. It contains round 5 per cent of the world’s biodiversity and a quarter of the country is designated a national park or reserve. With 26 national parks, Costa Rica is renowned for its progressive approach to conservation and ecotourism. Parque Nacional Corcovado boasts the largest primary rainforest on the American Pacific coastline and is home to around 140 mammal species including the endangered Baird’s Tapir, jaguars and howler monkeys, as well as crocodiles and sharks on the coastal track of the park. The country’s turtle haven, Parque Nacional Tortuguero, lies on the Caribbean coast and its where Hawksbill, Loggerhead, Green and Leatherback turtles lay their eggs. Getting to the park is an adventure in itself since it can only be reached by sea or air.
To get closer to the clouds, Costa Rica’s volcanoes provide the perfect vehicle. The country houses around 100 volcanoes with only a handful active. Volcán Irazú, the country’s highest volcano at over 3400m, is active and its last major eruption was in 1963. It makes for a worthwhile trek to the summit where it’s possible to see the Pacific and Caribbean on rare clear days. For night owls, the active Volcán Arenal is best viewed from afar when the sun goes down for a chance of seeing it spouting spectacular explosions of hot orange lava. The Arenal Hanging Bridges, which consist of 15 suspension bridges in front of the volcano, provide great views of the volcano and the surrounding rainforest. Close to the volcano is Laguna de Arenal, the largest lake in Costa Rica, often hailed as one of the best windsurfing spots in the world. White water rafting, horse back riding and fishing are also popular activities in the area.
With an abundance of wildlife, rainforests and natural wonders to choose from in Costa Rica, it is also worth exploring the acclaimed Monteverde cloud forest. Lauded for its enormous range of plant and wildlife species, it’s a full on jungle experience with muddy trails and thick clouds hovering overhead. Adding to the area’s uniqueness is the Quaker community which settled close by in a town also known as Monteverde in the 1950s.
Sandwiched between the Pacific and Caribbean, Costa Rica has no shortage of fine beaches, whether white or black sand, tranquil or high spirited. On the pacific coast, Domincal is a cosy beach community and popular surfing destination with various national reserves and parks within easy travelling distance. One of the highlights on the Caribbean coast is Punta Uva which is picture postcard personified. The Nicoya Peninsula, meanwhile, is among other things, a hub for idyllic beaches from the secluded charms of Mal Pais to surfers’ paradise Santa Teresa.
If you come across random large stone spheres, these are just another of country’s unexpected and unique features. The existence of the spheres, which range from a few centimetres to 2 metres in diameter, were discovered in the 1930s and it’s not known why, what or who, but they are believed to have been made around 200BC to 1600 CE. Around 300 have been found so far in various part of the country.
Best time to go…
It’s simple: dry, hot weather is like honey to a bee for tourists, but during the rainy season, you’ll find less crowds and usually cheaper hotel rates. To avoid the crowds and also a chance of dry weather, late April and May along with mid October to mid December are the best bet since the dry season tends to run from late December to mid April. The rain may hamper sunbathing but it doesn’t take away from the natural diversity of the country. Easter week is one of the busiest times especially in and around beach resorts. It’s hot year round with the coast boasting the hottest temperatures, averaging 89ºF (32ºC), while the highlands are relieved by cooler temperatures at night.
Getting around
Like most Latin American countries, if you want to get around, bus is the way to go. Since the population is largely concentrated to the centre of the country, this is where roads and buses are most abundant. San Jose is the main departure point and depending on where you want to travel to and from, it is sometimes easier to return to San Jose to take the next leg of your journey. Buses vary from crowded old school buses to air conditioned luxury. But you get what you pay for and for long distance journeys on direct buses will get you to your destination an hour or two earlier than the cheaper corriente or normal variety that stop on demand. Buses are at their most crowded during major holidays, especially Easter, and at weekends and on Mondays and Fridays. In San José the majority of buses leave from what is commonly known as Le Coca Cola, the former site of the bottling factory and most services stop at 10pm.
Car rental is a popular option but it can be expensive and you need to be prepared to deal with unruly drivers and the occasional potholed roads. For long journeys, flying is good way to get to your destination quicker and domestic airlines like Nature Air and Sansa offer good rates and fly to cities as well as remote destinations.
Taxis are a good way to get to remote areas and around towns and cities. Agree on a fare before you set off, and for shorter journeys make sure the metre is switched on. It’s worth noting that taxi drivers tend to identify areas by landmarks rather than by address so it helps if you know what your destination is near.
Hightlight: San José
The cosmopolitan bustle of capital city San José is far removed from the natural wonders of Costa Rica, but with most journeys beginning and ending in the city it’s a good place to while away a few days. Although there are few reminders of its colonial past what with skyscrapers, department stores and fast food chains dominating the city skyline, its museums, plazas and surrounding areas provide an alternative look at Costa Rican life. Museo de Jade, one of the country’s most renowned museums, offers a look at the world’s largest collection of American jade, together with various archaeological exhibits. Built in 1897, Teatro Nacional, the national theatre, is one of the city’s most striking buildings with marble staircases and gilded ceilings. For immersion in city life, the main market, Mercado Central, is good way to meet locals and find a bargain, while for people watching, head to the parks such as Parque Nacional and Parque Central.
San José is also the country’s transport hub and is the best base to explore from. Parque Nacional Braulio Carrillo is a the closest national park to the city, less than an hours drive away, and amongst its lush vegetation it’s possible to capture the sight of quetzals, eagles, jaguars. You can also view the park from the comfort of cable cars and see flora and fauna that would otherwise go unseen by taking the hiking route. La Paz Waterfall Gardens is a nature park one hour from the city that features five waterfalls and a butterfly observatory. Also within striking distance of the city is one of the oldest national parks in the country, Parque Nacional Volcán Poás, with this being Costa Rica, an active volcano is the main attraction.
Useful links
www.lonelyplanet.com
Lonely Planet are leaders in the travel guide sector and their website is a great source of travel information.
www.fco.gov.uk
The Foreign & Commonwealth Office’s website provides up-to-date political news, travel advice and information on visas.
www.natureair.com
Airline Nature Air offers domestic flights, as well as services to Nicaragua and Panama.
www.flysansa.com
Domestic airline Sansa has flights to major and remote locations and the site also has links to domestic airlines for Guatemala, Honduras, Nicaragua and Panama.
Why i-to-i
We do everything we can to be a truly responsible travel organisation and we believe that everything we do should minimise the negative aspects of foreign travel and make a positive contribution to the places that our travellers visit.
Our achievements
In the last year alone we have assisted over 6,000 volunteers to have a life-changing travel experience in 34 countries around the world. We are very proud of all the volunteer projects we work with, which are sustainable and produce a positive long-term impact and are equally proud of our volunteers who devote their time and efforts into contributing to the projects which continue to develop communities abroad. Click here to see some of our volunteer achievements.
Our benefits to communities around the world
All of our projects overseas are based in the local community and are local initiatives. When you travel with us, you will stay in locally run accommodation and travel on locally owned transport. In this way we can ensure that the part of your placement fee assigned for transport and accommodation goes directly into the local economy. That means that before you've even lifted a finger on your project, you've already made an important contribution to the local economy.
Our support for our volunteers
We appreciate how special our volunteers are and offer our full support every step of the way. Our in-country coordinators are on-hand for you while you're in-country, providing airport pick-up and arrival orientation while we also provide 24/7 support for all our volunteer travellers.
Against aid reliance
We do not give direct funding to the projects we work with. Many experts believe that the constant flow of financial aid into the developing world causes an over-reliance on foreign aid, which harms the long-term stability of developing economies. It is your time and effort (rather than cold hard cash) that makes a difference. We truly believe that by working together and forging relationships with the developing world, we can make a real and lasting difference.
Your experience
When you travel with i-to-i, you'll experience a truly unique travel adventure which will change your life forever. We're all different, which is why we'll all experience a unique voyage. In addition to gaining a deep immersion into a new culture, you'll learn valuable skills for life which will open-up your eyes to the world and warm your heart in the knowledge that you're giving something real and lasting back to the places you visit.
Why Volunteer through a travel company?
The reason there are so many volunteer providers is not only because volunteering abroad is growing so popular, but because there is a genuine need for companies who can organise your trip for you. Volunteering on your own can be very difficult. Especially if you haven’t travelled very much or are a little soft spoken and arriving in a foreign country without a plan can be rather stressful. Volunteering with a company like i-to-i offers many benefits.
Pre-arranged
You can try searching for a volunteer opportunity on the internet, but you won’t find much that doesn't involve a volunteer travel provider such as i-to-i. Think about it: the places that need volunteers are likely to be poor and underdeveloped - they probably won't even have access to the internet. I’m sure if they had internet access they’d post a volunteer position, but that hardly seems feasible.
It’s virtually impossible to pre-arrange a volunteer opportunity abroad by yourself. Many people don’t want to take the risk of going overseas on their own, with no guarantees of work. An organisation has been there in person and worked out all the finer details for you. They've checked that it's safe, made sure that it's worthwhile and taken the time to make your arrangements for you.
Support
Most organisations offer you support both before and during your trip. Even though you probably won’t have any problems on your trip, it’s reassuring to know that someone is there if you need them. This is particularly comforting for younger volunteers’ parents.
Something as little as meeting you at the airport can really mean a lot. Those first few hours in a foreign country can be really disorienting, and having someone there that can speak the language, knows where they’re going and can help you with your bags is will take a huge weight off your mind.
Time saving
If you decide to just go to Ghana and see what comes up, you could - and probably will - spend a considerable amount of time wandering around looking for volunteer positions. This is not very effective and you could waste a lot of time and money this way. By travelling with a volunteer organisation you avoid all the confused and aimless wandering, and can get straight to work.
Information
If you volunteer with an organisation, they’ll provide you with information about the country you’ll be going to and the project you’ll be working on, as well as general pre-departure information. Some organisations, like i-to-i, provide an in-country orientation. This is a good way to learn about an area and get answers to any questions you might have.
Guaranteed Placement
If you decide to jump on a plane and look in you could find yourself spending hundreds of pounds without actually doing what you can to do - volunteering. Going with a volunteer organisation guarantees you a volunteer position when you arrive, so you won't go home disappointed.
Can I really make a difference
There are good reasons why you pay a placement fee when you volunteer with i-to-i. As a travel company our responsibility to you is wider than if we were a charity. Our focus is not only on the benefits to the project but also on your safety and satisfaction.
The common question and the understandable doubt on the lips of every volunteer before they choose to embark on a volunteer trip is: "Will my contribution actually be worthwhile?" The answer when you volunteer with us? Yes, it definitely will! Whether you volunteer for one week or six months, you will make a difference to communities abroad. After all, what is the point in making the effort to volunteer overseas if you can't be assured that your contribution will really make a difference and have a profound effect on the communities and environments they are aimed at benefitting?
Experts in providing overseas volunteering projects
As an international volunteer organisation with over 12 years experience in sending volunteers abroad to work on vital overseas community and environmental development projects, we are experienced volunteer travel project providers.
Long-term impact
The trouble is that many 'short-term' volunteers can't see the bigger picture or the difference their contribution is making. When you volunteer with i-to-i, you are part of a much greater picture and can rest assured that your work will be continued by future i-to-i volunteers as we make sure all our volunteer projects are sustainable and worthwhile.
Your help is appreciated and really does help!
When you volunteer with i-to-i your contribution will make an immediate and lasting difference which will be thoroughly appreciated by overseas communities.
Why is there a Placement Fee?
There are good reasons why you pay a placement fee when you volunteer with i-to-i. As a travel company our responsibility to you is wider than if we were a charity. Our focus is not only on the benefits to the project but also on your safety and satisfaction.
If a project is badly run, volunteers’ hard work can be for nothing. Your fee helps us to source worthwhile projects so you can be sure you’re making a difference. Accommodation is included in our placements and often, so is food, and by staying locally your fee remains in the community you’re there to help.
We also provide you with thorough information about how to prepare for your trip as well as information on volunteering in your chosen country. What’s more, if you are volunteering as a teacher or on a community development project, we will include our 40 hour TEFL qualification!
Don’t think we forget about you once you’re out there! You’ll be met at the airport and introduced to the local area by one of our in-country co-ordinators so there’s no chance of getting lost! As well as providing you with all the support you need, the self-funding nature of i-to-i means we can continue to support more and more worthwhile projects in the long-term.
In-country Coordinators
We have in-country coordinators in every single country we operate in. They’re there to make sure you're getting the most out of your travel experience by introducing you to the country, answering your questions and dealing with any problems that might arise while you're away. They’re on hand 24 hours a day so, in the unlikely event of an emergency, you know there will always be someone beside you to help you through.
So how will you benefit from our overseas teams?
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Face-to-face support
Our in-country coordinators are your first port of call if you have a problem. As well as sorting out the little things, they're available 24/7 to help you through any emergencies that you might encounter while abroad. They'll be right there by your side to provide a friendly face and a reassuring word when you need it the most.
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Airport pick-up
Our in-country coordinators will pick you up from the airport and make sure you get to your project without any problems.
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Orientation
Your in-country coordinators will give you a full cultural orientation on arrival. This will cover everything from health and safety to where you can get an emergency bar of chocolate.
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Local
All of our in-country coordinators are local people with a wealth of information about the land and its customs. They'll be able to advise you on where to go, how to get there and what to do while you're there.
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Friendly
Arriving in a new country can be a daunting experience but our friendly in-country coordinators will be there to settle you in and calm your fears.
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English speaking
Language barriers can be a huge problem when travelling abroad, but not when you travel with i-to-i. All our in-country coordinators speak English so you won't have any trouble communicating with them.
International conferences
From time-to-time, we hold international conferences designed to encourage global understanding within the i-to-i team and improvement from our in-country coordinators, to ensure our travellers receive the best possible support and service while on a project with us.
The conferences are attended by our in-country leaders, who pass on the knowledge they have learned to their in-country teams. Our global conferences are the perfect opportunity for training and offer quality training sessions on topics including extensive customer service skills, to help raise the level of service across the global i-to-i network.
Our international conferences are vitally important because they allow our in-country coordinators and global staff to share their experience and help to build on our success in answering and fulfilling the changing needs of our volunteers.
Crisis Response Plan
With the help of Docleaf, our crisis management specialist, we have developed a comprehensive crisis response plan to prepare for and guide us through any emergency. We operate a 24/7 emergency support service so that this plan can be put into action immediately no matter what time of the day! Our crisis response plan covers:
Our crisis response plan covers:
- Emergency support
All travelers are issued with the UK based emergency support number in pre-departure literature.
Duty officers
The duty officer is the first point of contact. They deal with any incoming calls and initiate the appropriate response to the crisis. In more serious cases the duty officer will then call a senior officer (a member of i-to-i management) for advice, assistance and support. Should the situation require it, they will activate the full global response team.
- In-country coordinators
We regularly bring our in-country coordinators to the UK for crisis response training, so you can rest assured that your in-country coordinators are well versed in our emergency protocol and will know exactly how to react in the unlikely event of an emergency.
- Crisis response teams
All UK staff have been pre-assigned specific roles which they must take up in the event of a major crisis. Should their services be required these staff will be called into the i-to-i office to take up their role in the crisis response team. The team will co-ordinate the emergency response, advise in-country coordinators, contact insurance providers and organize assistance.
- Emergency travel teams
Should the situation require it, we will mobilize an emergency travel team to assist in-country.
- Global communication
We’ve create a 'triangle of confidence' between the UK response team, the in-country coordinators and the traveller.
- Crisis training
We carry out regular training sessions to ensure all staff are fully informed about our crisis response procedures.
- Docleaf training
Every year i-to-i Staff are fully briefed and simulation trained by DocLeaf.
- Monitoring systems
All i-to-i staff are fully informed of any changes to our crisis response procedures through the company intranet.
Note: i-to-i closely follows global travel advice when it comes to deciding the safety of our travelers abroad. We monitor government communications from the UK Foreign and Commonwealth Office, the US State Department and the Australian Department of Foreign Affairs, to ensure that we can make informed decisions about the risks posed to our customers.
Watch our video
For more information, watch our 'i-to-i support network' video.
