Posted 24 Sep 2009

Several carriers have responded to the proposal made last week that they should offer customers a 24-hour window to adjust their personal details free of charge after booking a flight.

The call was made by the Air Transport Users’ Council (AUC) last week and, as a result, has now been adopted by Flybe, easyJet and Jet2, according to the body.

This offers holidaymakers, business travellers and those planning a gap year abroad a wider margin for error when it comes to entering their vital details on flight booking forms online.

A 24-hour rule adopted by all carriers would, the AUC stated last week, "cut out haggling between airline and complainant about where the fault lies and allow customers to book air tickets over the internet with greater confidence".

BA, Bmi and Continental are among those who already offer the service to customers booking flights online, according to the organisation.

Category: General Travel