In-country Teams
We have in-country teams in every single country we operate in. They’re there to make sure you're getting the most out of your travel experience by introducing you to the country, answering your questions and dealing with any problems that might arise while you're away. They’re on hand 24 hours a day so, in the unlikely event of an emergency, you know there will always be someone beside you to help you through.
So how will you benefit from our overseas teams?
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Face-to-face support
Our in-country teams are your first port of call if you have a problem. As well as sorting out the little things, they're available 24/7 to help you through any emergencies that you might encounter while abroad. They'll be right there by your side to provide a friendly face and a reassuring word when you need it the most.
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Airport pick-up
Our in-country teams will pick you up from the airport and make sure you get to your project without any problems. They will either pick you up themselves or make arrangements through known and trusted transport companies.
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Orientation
Your in-country teams will make arrangements to give you a full cultural orientation on arrival. This will cover everything from health and safety to where you can get an emergency bar of chocolate. This will be your chance to ask any burning questions you haven't yet had the chance to ask.
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Local
All of our in-country teams are local people with a wealth of information about the land and its customs. They'll be able to advise you on where to go, how to get there and what to do while you're there.
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Friendly
Arriving in a new country can be a daunting experience but our friendly in-country teams will be there to settle you in and calm your fears.
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English speaking
Language barriers can be a huge problem when travelling abroad, but not when you travel with i-to-i. All our in-country representatives speak English so you won't have any trouble communicating with them.
International conferences
From time-to-time, we hold international conferences designed to encourage global understanding within the i-to-i team and improvement from our in-country teams, to ensure our travellers receive the best possible support and service while on a project with us.
The conferences are attended by our in-country leaders, who pass on the knowledge they have learned to their teams. Our global conferences are the perfect opportunity for training and offer quality training sessions on topics including extensive customer service skills, to help raise the level of service across the global i-to-i network.
Our international conferences are vitally important because they allow staff from around the world to share their experience and help to build on our success in answering and fulfilling the changing needs of our volunteers.
