Crisis Response Plan
If the worst does happen, you can be assured we're all trained and prepared to assist. We're set up overseas and back in the office, just in case.
- In-country teams
Our in country teams are trained and briefed on handling a crisis if it happens. We also provide refersher training at our international conferences so you can rest assured that your in-country coordinators are well versed in our emergency protocol and will know exactly how to react in the unlikely event of an emergency.
- Crisis response teams
All hea office staff have been pre-assigned specific roles which they must take up in the event of a major crisis. Should their services be required these staff will be called into the i-to-i office to take up their role in the crisis response team. The team will co-ordinate the emergency response, advise in-country teams, contact insurance providers and organise assistance.
- Emergency travel teams
Should the situation require it, we will mobilise an emergency travel team to assist in-country.
- Global communication
We’ve create a communication structure between the office based team, the in-country teams, the traveller and families to ensure updates get through.
- Crisis training
We carry out regular training sessions to ensure all staff are fully informed about our crisis response procedures.
Note: i-to-i closely follows global travel advice when it comes to deciding the safety of our travellers abroad. We monitor government communications from the UK Foreign and Commonwealth Office, the US State Department and the Australian Department of Foreign Affairs amongst others, to ensure that we can make informed decisions about the risks posed to our customers.
